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Customer Service Representative

2 months ago

Swansea, City and County of Swansea, United Kingdom C.E.M Day Ltd Full time
{"title": "Customer Service Advisor", "description": "About the Role

We are seeking a highly organized and detail-oriented Customer Service Advisor to join our team at C.E.M Day Ltd.

As a Customer Service Advisor, you will be responsible for providing exceptional customer care and building strong relationships with customers.

Key Responsibilities:

  • Communicate with customers to understand their needs and provide solutions
  • Work closely with the workshop team to ensure seamless customer service
  • Handle customer queries and concerns in a professional and timely manner

About You

We are looking for someone with a strong customer service background and a basic knowledge of the automotive industry.

You will be a great team player, able to work well under pressure and maintain a high level of attention to detail.

Benefits:

  • Competitive salary
  • 6.2 weeks annual leave, inclusive of bank holidays
  • Contributory pension scheme
  • Life Assurance (death in service)
  • Staff discounts
  • Free on-site parking
  • Cycle to work schemes
  • Free and confidential access to BEN, employee assistance helpline

About Us

C.E.M Day Ltd is a family-run business with a strong commitment to customer satisfaction and employee development.

We are passionate about building a diverse and inclusive workplace where everyone feels valued and able to reach their full potential.

Apply now to join our team and be part of our ongoing success"}