Customer Service Assistant

6 months ago


Swansea, United Kingdom Recruit4Staff Full time

Recruit4staff are proud to be representing their client, an established **Cyber Security Training Business** in their search for a **Customer Service Assistant** to work in a hybrid role from their offices in **Swansea.**

**For the successful Customer Service Assistant our client is offering:
- Salary up to £28,000
- Monday to Friday 8.30 - 1700
- Permanent
- Benefits: Hybrid 3 days in office 2 home based, 25 days holiday + Bank Holidays, Christmas Shutdown (Deductible from Holidays), Volunteer & Charity Days, Pension Scheme, Private Medical Insurance, Macbook & Accessories, iPhone, Travel Expenses when necessary

**The role - Customer Service Assistant:
- Assist with enquiries about course schedules and customer queries
- Support the customer service executive with queries and investigation
- Manage initial complaints from customers
- Assist with payments for course bookings

**What our client is looking for in a Customer Service Assistant**:

- Customer Service Experience - **ESSENTIAL**:

- Language Skills: Fluency in French OR Italian OR an Eastern European language - **ESSENTIAL**:

- Knowledge of the Cyber Security Industry - **DESIREABLE**:

- Relative Qualification in languages - **DESIREABLE**

**Key skills or similar Job titles**: Customer Service Executive, Customer Service Officer, Customer Service Advisor
***
**Commutable From: Cardiff, Newport, Bristol, South West, Swansea**

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

**Job Reference: opp-20066**:



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