Neighbourhood Manager

6 days ago

Camden Town, United Kingdom CRA GROUP LIMITED Full time

3 months contract with a Local Authority

Job Summary:

To help our residents living in Camden s homes to have secure safe and affordable housing that meets their ongoing needs and provide help and assistance when they need it.

To act as the lead for a team of up to 10 Neighbourhood Officers and provide support in conjunction with their manager to a number of colocated staff.

To support and coach members of the team. To understand what residents need and want and consider how best to deliver this. The Neighbourhood Manager will understand patterns in resident demands and unblock barriers getting in the way of this work. This post holder will identify gaps in skills knowledge and experience of the team and work to fill these gaps; this includes recruitment training supervision and disciplinary matters as appropriate.

To work creatively and effectively with Service Managers and other colleagues to develop maintain and review Camden s landlord services. To monitor and evaluate the work of the service in conjunction with Neighbourhood Officers Team Leaders and multiple Heads of Service to ensure that measured data is being used to understand and improve the service. To take a designated or shared role in working with other services to understand interconnections and what needs to change to improve service delivery.

Key Duties/Accountabilities

The Neighbourhood Manager is responsible for maintaining an overview of current workloads of their Team working closely with their colleagues in other localities to spot patterns and trends in resident demands and needs and contribute to monitoring the overall effectiveness of the neighbourhood team in meeting purpose;

To understand residents properties and neighbourhoods in context.

To develop skills and knowledge in one or more key areas to meet residents demands.

To offer as part of a collaborative Neighbourhood Team one clear trusted point of contact to resolve residents demands Helping staff to support residents to solve problems at their root cause to build future strength in our communities and individuals; Actively learning from situations and dealing with the consequences of any gaps in service e.g. formal complaints.

To ensure neighbourhood officers deal with issues as early as possible and as much as possible pulling in support when needed to resolve resident issues in partnership with other officers services and organisations.

To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of residents.

To understand the team s capacity for reactive and proactive work.

To work closely with and develop partnerships with other agencies teams and colleagues to deliver a service consistent with customers changing needs.

In conjunction with Community Safety and partner organisations address antisocial behaviour problems in the area managed and make a major contribution towards improving local community safety/SNT/mental health trust/ASC.

To act as lead contact for the District Management Committee; this includes preparing reports for DMC attending DMC meetings and ensuring bids are progressed within the financial year. Support staff to engage with residents in their neighbourhoods.

To promote and engage in restorative principles and participatory practice in working with our residents.

To manage the system of work at a locality level for up to 10 officers

To support problem solving with team members using systems thinking principles

Essential Experience Required:

Experience to spot patterns trends and blockages preventing an effective service and build evidence bases to support change is essential.

Experience of working closely with colleagues in other services to resolve problems minimise duplication and to pull in colleagues and partners where the skills or knowledge are not available in the Neighbourhood is essential.

Essential Qualification Required:

General education qualification is essential.

Additional information to note:

Working hours: 36 hours per week.

An enhanced DBS is required for this role.


The closing date for this position is 20th October 2024.







To help our residents living in Camden s homes to have secure, safe and affordable housing that meets their ongoing needs and provide help and assistance when they need it.

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