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Customer Service Specialist

3 months ago

Trafford Park, United Kingdom Halecroft Recruitment Full time
Our client based in Trafford Park is looking to recruit a Customer Service Specialist on a Temporary 10-month contract starting ASAP.
Duties: 
Manage customer-related calls (inbound & outbound)

Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending work orders

Cost control, secondary warranty, warranty ID & management, challenge maintenance cost, negotiating with vendors &/or suppliers. 

Accurate follow-up on rebill process, obtain purchase order & apply customer markups

Ensure service pricing is in line with vendor pricing

Parts management

Reservations

Contract maintenance
Requirements:
Minimum of 2 years of relevant working experience in an administrative/customer service or similar role

Computer skills: average knowledge of MS Office applications

Able to work under pressure; stress-resilient

Self-motivated.
Working Mon - Fri 45hrs per week (7 am - 4 pm / 8 am - 5 pm / 9 am - 6 pm) Hybrid working on a weekly rotational basis (1 week in office / 1 week working from home) or working 3 days in the office and 2 days at home.  You must work 100% office-based for the first 3 months, working 8 am - 5 pm.
Only applications that have the Right to Work in the UK will be considered