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Aftercare Customer Service Advisor

2 months ago

Trafford Park, United Kingdom CV-Library Full time

Aftercare Customer Service Advisor
Permanent, Full-Time
£23,500
Monday – Friday 8am – 4.30pm
Trafford Park

Winsearch UK is currently working with a large manufacturing business to appoint a Customer Service Advisor, on a permanent, full-time basis. The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction.

Customer Service Advisor

You will be responsible for:

Cross department liaison (FIMs, Factory, Purchasing) to gain resolutions of customer issues
Client liaison to assist with requirements and appointment bookings
Schedule remedial appointments
Record updates from external teams onto in-house system
Work alongside factory team to ensure that changes/updates are actioned
Follow up on factory shortage reports and action as required
Liaise with fitters & polishers regarding their availability
Escalate any issues or risks to the appropriate person
To adhere to the departmental procedures as advise
Customer Service Advisor

Qualifications and Requirements

Experience in a scheduling team/dept would be advantageous
Experience of dealing effectively with complaints on the telephone and in writing
Be able to work unsupervised
Confident telephone manner
Clean and concise written and verbal communication skills
Willing to take on/learn new skills
Very strong attention to detail
Must be able to be flexible and respond to changing circumstances
Be able to work in a team environment
Excellent IT skills

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

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