Customer Service Advisor
7 months ago
Permanent role with structured progression opportunities
- Exposure to large manufacturing business & industry
**About Our Client**:
The company, located in Trafford outside of Manchester city centre, operates within the industrial and manufacturing sector and is recognised as a leading player in the industry. It is a large organisation, employing over a thousand people across various locations.
Key responsibilities consist of:
- Handle customer enquiries efficiently and professionally.
- Ensure all customer information is accurately recorded in the system.
- Regularly update information on the system including maintenance of records on customer pricing
- Receive and process enquiries, and ensure follow-up.
- Escalate complex issues to the appropriate department.
- Process Return Inwards Notes.
- General administration to include filing and post.
- Work collaboratively with team members to meet quality service goals.
- Contribute to the development of customer service procedures and standards.
- Monitor customer satisfaction and report on feedback.
- Participate in training and development opportunities.
- Check and validate customer confirmation purchase orders.
- Support sales team with administrative tasks as needed.
**The Successful Applicant**:
A successful Customer Service Advisor should have:
- Experience in general business customer service.
- Prior experience in order processing volumes.
- Exposure to key account management & client relationship management.
- Experience in a customer service role, ideally within the industrial/manufacturing sector.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritise effectively.
- Strong problem-solving skills and attention to detail.
- Strong ability to handle and resolve high intake volumes of customer service queries, product intake, complaints & escalations.
- Proficiency in using CRM systems and Microsoft Office Suite.
**What's on Offer**:
- Basic salary of £23050 with flexibility
- Comprehensive on-job training and development opportunities.
- A supportive and inclusive company culture that values employee growth.
- Annual leave allowance of 23 days basic
- Pension contribution
- Life assurance
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