Customer Service Advisor

5 months ago


Trafford, United Kingdom Gapp Full time

Job description

**Hours**:
Working hours between 8am-9pm 5 days over 7.

Shift patterns: 8-5pm or 12-9pm. Weekends are 8-5pm (the late shift and weekend shifts are worked from home).

Pay - £11.44/h

Weekend work required every other week, a day off in the week either side of that weekend will be given for the weekend being worked. Weekend work is worked from home. We would be looking to reduce the frequency of weekend work once we have a full team.

**Duties**:
General admin.

**Requirements**:
Stable internet connection is also required so advisors can effectively work from home.

Experience using Microsoft office desirable.

Unfortunately as we are now out of peak we can not offer different or varying shift patterns.

Are fully flexible with working hours and taking calls.

**Responsibilities**:

- Log information from calls received, file correspondence/data where required and maintain detailed and accurate records.
- To ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with the values and beliefs of the Company.
- Provide information, support and advice to our customers.
- Place customer orders via the admin console.
- Provide multi-channel customer service.
- Keep a record of all inquiries, comments and complaints.
- Collect customer feedback.
- Interact with store staff members to discuss any enquiries or queries that customers may have and consider the best solution.

Experience/Skills:

- Service focused
- Experience in customer service
- Strong communication skills
- Adaptable and flexible
- Organised
- Reliable
- Ability to work under pressure.
- Ability to work under pressure.

2 week training is required on site at Trafford Park before we can accommodate you working from home. We can accommodate home working if you have own laptop and headphones/headset available along with stable internet connection.

**Salary**: £11.44 per hour

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: M17



  • Trafford, United Kingdom we are ltd Full time

    **We are recruiting for a Customer Service Advisor in Trafford Park for a growing fashion brand.** Working within a fast past customer service, office environment! **Duties**: - Work and communicate closely with the Operations department be an ambassador for the brand, being the face of the brand to customers ensure all Customer Care databases are kept up...


  • Trafford, United Kingdom Dean & Wood Limited Full time

    Would you like to join a forward thinking company that invests in people and their development? Dean & Wood is a leading refrigeration and air conditioning wholesaler with 17 branches throughout the UK. We have a vacancy for a Customer Service Advisor at our Manchester branch. The Customer Service Advisor is expected to take responsibility for handling...


  • Trafford, United Kingdom Swift Temps Full time

    Answering inbound customer and store calls regarding order queries such as "where is my order?", damaged parcels, returns, faults, membership queries or instore purchase queries. - General admin **Hours;** - Working hours are between - 8am - 5.30pm - working 5 days out of 7. - OR - 12pm - 9pm - working 5 days out of 7. - Paid overtime is available at the...


  • Trafford, United Kingdom Vp plc Full time

    Job Introduction Are you looking for an opportunity to work for a forward thinking, industry leading business? Can you offer our customers the high levels of service they expect? If so, look no further! Offering full training we have opportunities for Customer Service Advisors to join our National Customer Service Contact Centre at Trafford Park, Manchester...


  • Trafford, United Kingdom European Braking Systems Ltd Full time

    Due to continuous expansion, we urgently require a Sales Customer Service Advisor to work on a full-time basis at European Braking Systems Ltd. This is an ideal role for anyone with previous Sales admin / Customer Service experience looking to work at a thriving company. **Duties will include**: - Liaise with TNT for 24 hour delays, damaged parcels,...


  • Trafford Park, United Kingdom CV-Library Full time

    Role: Customer Service Advisor Contract: Temporary Hours: Full Time Location: Salford Quays (hybrid 1 day per week office) Hours: 37.5 per week on a rota basis 9am-6pm or 10am-7pm (early finish Friday) Salary: £24,000 (£12.30 per hour) Start Date: ASAP Training: 2 weeks on site Equipment: Provided CCA Recruitment are delighted to have...


  • Trafford Park, United Kingdom CV-Library Full time

    Build Recruitment is proud to be representing their client, a leading Social Housing company in their search for an experienced Customer Service Advisor to work in there distribution centre in Manchester   For the successful Customer Service Advisor our client is offering:  £14.75 per hour Core Hours: Mon-Fri...


  • Trafford, United Kingdom Uniting People Full time

    **Customer Service Advisor** **Monday - Friday** **8am - 4:30pm or 9:30am - 6pm** **Trafford Park** You will be working for a leading company within the UK Communications market, you will be joining a fast-paced and client focused team. **Role**: - Providing support to customers aiming for a first time resolution - Liaising with other teams both...


  • Trafford, United Kingdom Page Personnel Full time

    Permanent role with structured progression opportunities - Exposure to large manufacturing business & industry **About Our Client**: The company, located in Trafford outside of Manchester city centre, operates within the industrial and manufacturing sector and is recognised as a leading player in the industry. It is a large organisation, employing over a...


  • Trafford, United Kingdom GXO Logistics Full time

    Are you someone who is always willing to put the customer’s needs first? Do you exceed in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you! We are looking for a Full Time, **Customer Service advisor** to join the Greene King Customer Team based at Trafford Park. Managing a...


  • Trafford, United Kingdom GXO Logistics Full time

    Are you someone who is always willing to put the customer’s needs first? Do you exceed in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you! We are looking for a Full Time, **Customer Service advisor** to join the Greene King Customer Team based at Trafford Park. Managing a...


  • Trafford, United Kingdom L&Q Full time

    Energy Customer Service AdvisorWe are seeking a highly motivated and customer-focused Energy Customer Service Advisor to join our dynamic Energy Team at L&Q. As a key member of our team, you will provide exceptional customer service to our energy customers, resolving queries and issues in a timely and professional manner.Key Responsibilities:Deliver...


  • Trafford, United Kingdom Uniting People Full time

    **Customer Advisor - Orders** Monday - Friday Office Hours Hybrid after completion of training £23,000 Basic **About the Role** The role of a Customer Support Advisor will encompass a range of key customer service activities providing support to partners across a range of products. Your day will consist of a variety of tasks including: Client...

  • Service Advisor

    5 months ago


    Trafford, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor (27 hours per week **Evans Halshaw Ford Trafford Park** **Salary of £14,679 with £2,880 bonus and excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw Ford Trafford Park? As one of the UK’s leading volume automotive retailers, we’re dedicated to...


  • Trafford, United Kingdom Uniting People Full time

    _**Customer Service - Orders Advisor** **£23,000 Basic** **Monday - Friday Office Hours** **Trafford Park - Hybrid**_ - Placing new orders and assigning to an order manager - Quoting for contract renewals and change requests - Managing changes to existing services - Updating and communicating with customers - Taking customer calls - Communicating with our...

  • Senior Service Advisor

    5 months ago


    Trafford, United Kingdom Evans Halshaw Ford Full time

    **Senior Service Advisor** **Evans Halshaw Ford Trafford Park** **Salary of £26,687 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...


  • Trafford, United Kingdom Uniting People Full time

    **Customer Service Advisor - Ethernet Orders** **Monday to Friday: 8am - 4.30pm/ 9.30am - 6pm** **Trafford Park** We are recruiting for a Customer Service Advisor to join our clients specialist Customer Support team based at their Trafford Park. **We are looking for**: - Great administration skills - Great communication - Experience of working within a...


  • Trafford, United Kingdom Uniting People Full time

    **Customer Service Advisor** **Monday - Friday** **8am - 4:30pm or 9:30am - 6pm** **Trafford Park** You will be working for a leading company within the UK Communications market, you will be joining a fast-paced and client focused team. **Role**: - Providing support to customers aiming for a first time resolution - Liaising with other teams both...

  • Customer Advisor

    5 months ago


    Trafford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Flooring and Carpet Department** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Trafford Park** We believe anyone can improve their home to make life better. Every day, we give our...

  • Customer Advisor

    5 months ago


    Trafford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Decor and Surfaces Department** **Part time - 28.75 or 22.5 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Trafford Park** We believe anyone can improve their home to make life better. Every day, we give...