Customer Service Advisor

5 days ago


Trafford, United Kingdom Four Financial Full time

**Customer Service Advisor**:
**Employment Type**: Permanent
- **Location**: Trafford Park
- **Salary**: £25000 - £30000 per annum + Annual bonus scheme - pension**Job Role: Customer Service Advisor (3 roles)**

**Salary: £25-30K with annual bonus scheme**

**Location: Trafford Park, Manchester**

**Hours**: 40 hrs per week to be worked flexibly from 8am until 6pm, Mon to Fri

Our client is a thriving electricals sourcing and retail business who are looking to enhance their Customer Service team with the addition of three new Customer Service Advisors. Experiencing an increase in turnover of £22 million in the last seven years, the business is going through a rapid period of growth and are looking for more ambitious, motivated and passionate colleagues to enhance their team, following a recent acquisition.

**Your main roles and responsibilities**:
Reporting directly into the Customer Service Manager, your role will be to deliver excellent customer service and responding to customer enquires by:

- Promoting customer service excellence, ensuring customer care is delivered at the highest standard
- Dealing with customer calls and enquiries over the phone
- Answering product specific queries
- Taking ownership of individual enquiries and customer requests
- Ability to meet agreed quality and performance targets
- Demonstrate positive behaviours and promote a professional culture within the team
- Maintain our reputation and drive confidence in our products and services
- Experience in Customer Service roles
- Exposure to electrical appliances and/or electrical items
- Excellent telephone manner and commitment to service excellence
- The ability to work proactively and take initiative
- Excellent interpersonal and communication skills
- Confidence when dealing with all types of customers
- Ambition and drive to progress and succeed within the business

**You'll benefit from**
- A competitive salary of £25-30K, with annual salary reviews
- A competitive annual bonus scheme
- Ongoing training and development opportunities
- Pension at basic rate
- Quarterly staff events
- 25 days holiday plus bank holidays, with annual service days rising to 28
- The opportunity to work in a fast-growing, fun, dynamic & ambitious team

If this opportunity sounds of interest and you're keen to work in a business with thriving team culture, please contact us for immediate consideration.



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