Energy Customer Service Advisor
4 weeks ago
We are seeking a highly motivated and customer-focused Energy Customer Service Advisor to join our dynamic Energy Team at L&Q. As a key member of our team, you will provide exceptional customer service to our energy customers, resolving queries and issues in a timely and professional manner.
Key Responsibilities:- Deliver excellent customer service through various communication channels, including phone, email, and face-to-face interactions.
- Resolve customer queries and issues related to energy services, metering, and billing.
- Work collaboratively with the Energy Operations Team to ensure seamless delivery of energy services.
- Provide accurate and timely information to customers regarding their energy accounts and services.
- Identify and escalate complex customer issues to senior team members for resolution.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in a customer-facing role, preferably in the energy or utility sector.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
- Proficiency in using IT systems and CRM software, with the ability to learn new systems and technologies.
- A competitive salary and benefits package, including 28 days' holiday and excellent pension scheme.
- Opportunities for career development and progression within the Energy Team.
- A dynamic and supportive work environment, with a focus on employee well-being and work-life balance.
- Access to our full suite of benefits, including employee assistance programme and non-contributory life assurance.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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