Energy Customer Service Advisor

4 weeks ago


Trafford, United Kingdom L&Q Full time
Energy Customer Service Advisor

We are seeking a highly motivated and customer-focused Energy Customer Service Advisor to join our dynamic Energy Team at L&Q. As a key member of our team, you will provide exceptional customer service to our energy customers, resolving queries and issues in a timely and professional manner.

Key Responsibilities:
  • Deliver excellent customer service through various communication channels, including phone, email, and face-to-face interactions.
  • Resolve customer queries and issues related to energy services, metering, and billing.
  • Work collaboratively with the Energy Operations Team to ensure seamless delivery of energy services.
  • Provide accurate and timely information to customers regarding their energy accounts and services.
  • Identify and escalate complex customer issues to senior team members for resolution.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, preferably in the energy or utility sector.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
  • Proficiency in using IT systems and CRM software, with the ability to learn new systems and technologies.
What We Offer:
  • A competitive salary and benefits package, including 28 days' holiday and excellent pension scheme.
  • Opportunities for career development and progression within the Energy Team.
  • A dynamic and supportive work environment, with a focus on employee well-being and work-life balance.
  • Access to our full suite of benefits, including employee assistance programme and non-contributory life assurance.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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