Customer Service Advisor
4 days ago
Build Recruitment is proud to be representing their client, a leading Social Housing company in their search for an experienced Customer Service Advisor to work in there distribution centre in Manchester
For the successful Customer Service Advisor our client is offering:
£14.75 per hour
Core Hours: Mon-Fri 8am - 4:30pm
Temporary - Permanent
The Role: Customer Service Advisor
Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
Providing product knowledge and support to field based colleagues and support teams
Managing the effective delivery of customers material order requirements
Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected.
Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues.
Ensuring delivery dates and times are recorded accurately
Prioritise and plan for any responsive colleague orders/collections.
Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met.
Liaising with the planning teams for colleague holidays and sickness
Processing orders by colleague by sending purchase orders to suppliers
What our client is looking for in a Customer Service Advisor
Experience of dealing with customers
????? Experience in using warehouse based stock system
Excellent customer service skills
Industry product knowledge
Use of full range of Microsoft Office
Ability to complete tasks in an accurate and timely manner when working under pressure
Attention to detail
Good interpersonal skills
Effective liaison with staff/other stakeholders to give information/find information/resolve problems
Organisation and ability to time-manage work load
The ability to develop and project a positive image of Great Places through personal, written and oral skills
Empathy with our tenants and residents and willingness to deliver exceptional customer service
Please apply here for the role or email me direct on (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
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