Bilingual Customer Service Advisor

3 weeks ago

Trafford Park, United Kingdom Winsearch Full time
Bilingual Customer Service Advisor (Polish & English)
Trafford Park (Office Based
£11.45 per hour – 40 hours minimum per week (£23,861)
Bonus
Permanent Contract
Monday – Friday 11:00 – 21:00
Plus One Saturday every month 08:00 – 16:00
Customer Service Advisor
The Role
Winsearch UK is currently working with a Food manufacturing business to appoint a Customer Service Advisor, on a permanent, full-time basis. The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction.
Providing professional first line advice, guidance and support to the customer on a variety of products
Handling all customer interaction in a prompt, friendly and professional manner
Obtaining and evaluating all relevant information to handle product and service inquiries
Understanding the customer requirements
To Process any orders that come through.
Advising customers on the best services available
Responding to customer requirements, resolving customer queries and complaints
Build rapport with the customers
Capture, maintain and ensure quality of customer data.
Contributing to the overall performance of the team
Deliver and maintain both individual and team targets
The Candidate
You will have the following skills, experiences and attributes…
You MUST be bilingual in Polish and English.
Excellent verbal and written skills in both Polish and English.
The candidate must be IT literate.
A passion for delivering first class customer service.
They must be personable to allow them to communicate with people of all levels and quick thinking within a pressurised environment
Self-Motivated and driven to succeed.
Flexible with excellent attendance and punctuality
The candidate will be customer orientated, reliable, and dedicated and self-motivated with the ability to cope under high-pressured conditions in order to achieve collective team and individual targets.
GCSE (or equivalent) in Maths and English, grade C and above are desirable
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
View our latest jobs today on our website (url removed) and follow us on LinkedIn.
Consultant – Ryan Taylor – (url removed)
FoodH
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />
Many Thanks

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