Energy Customer Service Advisor

4 hours ago


Trafford, United Kingdom L&Q Full time
Customer Service Advisor - Energy Operations

About the Role:

We are seeking a highly motivated and customer-focused individual to join our dynamic Energy Team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our energy customers, resolving queries and issues in a timely and professional manner.

Key Responsibilities:

  • Deliver excellent customer service through various communication channels, including phone, email, and face-to-face interactions.
  • Resolve customer queries and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Work collaboratively with the Energy Operations Team to ensure seamless delivery of customer services.
  • Develop and maintain a thorough understanding of our energy products and services to provide accurate information to customers.
  • Identify and escalate complex customer issues to senior team members for resolution.

What We Offer:

At L&Q, we are committed to developing our people and providing a supportive and inclusive work environment. As a Customer Service Advisor, you will have access to comprehensive training and development opportunities, as well as a competitive salary and benefits package.

About Us:

L&Q is a leading housing association and social business, providing high-quality homes and services to over 250,000 people across London, the South East, and the North West. We are committed to making a positive impact in the communities we serve and are proud to be a Stonewall Diversity Champion and a Disability Confident employer.



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