Customer Service Team Leader
3 weeks ago
Are you a passionate and experienced leader looking for a new challenge? Do you excel at customer care and have a proven track record of managing high-performing teams?
We are seeking a Customer Service Team Leader to join our busy team at GXO Logistics. As a key member of our customer service team, you will be responsible for leading a team of customer service advisors and providing assistance to the Customer Service Manager.
Key Responsibilities:
- Prepare and plan for team meetings and follow up on subsequent actions
- Daily communication with team members and Customer Service Manager
- Assist in the recruitment of new Customer Service Advisors
- Respond promptly and thoroughly to incoming emails from customers and colleagues
Requirements:
- Change Management experience
- Minimum of 3 years Supervisory/Management experience
- Experience of using Call & Query Management Systems
- Excellent customer-service skills
About GXO Logistics:
We engineer faster, smarter, leaner supply chains. Our team is dedicated to providing exceptional customer service and we are looking for a talented leader to join us on this journey.
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