Customer Service Team Leader

3 weeks ago


Trafford Park, United Kingdom GXO Logistics Full time
Customer Service Team Leader

Are you a passionate and experienced leader looking for a new challenge? Do you excel at customer care and have a proven track record of managing high-performing teams?

We are seeking a Customer Service Team Leader to join our busy team at GXO Logistics. As a key member of our customer service team, you will be responsible for leading a team of customer service advisors and providing assistance to the Customer Service Manager.

Key Responsibilities:
  • Prepare and plan for team meetings and follow up on subsequent actions
  • Daily communication with team members and Customer Service Manager
  • Assist in the recruitment of new Customer Service Advisors
  • Respond promptly and thoroughly to incoming emails from customers and colleagues

Requirements:
  • Change Management experience
  • Minimum of 3 years Supervisory/Management experience
  • Experience of using Call & Query Management Systems
  • Excellent customer-service skills

About GXO Logistics:
We engineer faster, smarter, leaner supply chains. Our team is dedicated to providing exceptional customer service and we are looking for a talented leader to join us on this journey.

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