Customer Service Representative

4 weeks ago


Trafford Park, United Kingdom The Independent Recruiter Hub Full time
Customer Support Role

We are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide quotes and process orders for B2C customers.
  • Answer phone calls and direct them to the relevant team members.
  • Respond to customer feedback and reviews in a positive and constructive manner.
  • Main point of contact for the trade counter and customer collections/returns.
  • Solve customer delivery issues and provide solutions.
  • Contribute to customer success improvements and suggest ideas for process enhancements.
  • Collaborate with technical teams to ensure accurate quotes and resolve customer issues.
  • Arrange international shipments and process POs as required.
  • Provide exceptional customer service and ensure 100% satisfaction.
  • Escalate complaints to senior managers as necessary.
Requirements:
  • 1+ years of experience in a customer-facing or administration role.
  • Excellent organizational skills and attention to detail.
  • Great communication and interpersonal skills, with the ability to handle customer inquiries and feedback.
  • High degree of multi-tasking and time management capability.
  • Ability to prioritize tasks and work in a fast-paced environment.


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  • Hyde Park, United Kingdom EE Full time

    {"h2":{"text":"A Career That's Right for You"},"p":{"text":"At EE, we're passionate about helping you launch a successful career in customer service. Our Apprenticeship scheme is designed to give you the skills and experience you need to succeed in this exciting field.As a Customer Service Representative, you'll be the face of EE, providing exceptional...


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