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Head of Regulation, Policy and Compliance

4 months ago

Salford, United Kingdom TalkTalk Telecom Group PLC Full time

Head of Regulation, Policy and Compliance page is loaded Head of Regulation, Policy and Compliance Apply locations Home Based time type Full time posted on Posted 5 Days Ago job requisition id R0011254

About PXC

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network.

Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we employ 1100 people across our 3 core sites (Salford, London and North Macedonia).

Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

Why is this role key to our business?

As a major provider of wholesale connectivity to both residential and business end customers, it is vital that PlatformX Communications (PXC) remains plugged into any regulatory or policy changes and is fully compliant with Ofcom’s General Conditions.

As a senior subject matter expert, this role is responsible for PXC's engagement with Ofcom, Government, Parliamentarians and other policy and regulatory stakeholders such as industry bodies; advising the business on compliance with Ofcom regulation and changes to government policy changes; and responding to Government consultation responses and Ofcom’s Section 135 Information Requests.

How will I add value in this role? 

  • Keeping up to date with any changes to regulation or policy that may affect the business, primarily from Ofcom, Government and the Opposition, and communicating these changes to the relevant areas of the business.

  • Advising the business clearly and effectively on any of these changes, and helping to define PXC's position in relation to these changes.

  • Effectively managing ongoing engagement with Ofcom, including conveying PXC's position on regulation, as well as providing regular Ofcom in relation to compliance on complex projects such as One Touch Switching. This includes leading the gathering of up-to-date information from across the business; liaison across industry and industry bodies.

  • Managing Section 135 Information Request responses to Ofcom, gathering information from across the business to deadlines and securing sign off from relevant senior stakeholders. 

  • Acting as a senior adviser to the business on an ongoing basis in relation to compliance and any regulatory compliance-related issues, including by attending regular compliance committee and Leadership Team meetings as appropriate, as well as acting as an adviser on projects across the business where relevant.

What do I need in order to deliver this role?

As a senior adviser to the business (including the Leadership Team) on regulatory compliance and policy matters in a variety of forums such as the weekly Compliance Committee, this role requires the ability to present definitive advice to senior colleagues, as well as representing TalkTalk’s position to external stakeholders at Ofcom and preparing Exec Leadership Team members to do the same.

The role also requires its holder to raise any concerns to senior colleagues and to suggest the Ofcom-engagement strategy in relation to any issues, as well as proposing the outcomes needed. This role is not responsible for any operational or commercial changes required to address such problems, but may propose such changes to commercial and/or operational colleagues to maintain compliance. 

Given the broad range of issues covered, the role requires the ability to manage several competing priorities at one time and the ability to work independently as well as gathering information across the business.

In order to make this role a success, you will need the following skills and experience:

  • Expert regulatory knowledge and experience, in particular in complying with Ofcom regulation

  • Expert policy knowledge and experience

  • Self-drive and the ability to bring complex issues to resolution acting as the connector within matrix teams.

  • Experience of working in telecommunication sector with expert industry and market knowledge.

  • Excellent stakeholder management skills, both internally working across diverse teams and externally including experience of or the ability to engage with a regulator and government departments.

  • Experience of drafting government consultation responses

  • Experience of leading Section 135 Information Requests and responses to Ofcom in a timely manager.

  • Experience of leading the drafting of regulatory consultation responses

  • Experience of leading meetings with Ofcom and preparing presentation materials and colleagues for such meetings (including Exco members).

  • Experience of updating senior business stakeholders on complex issues

How we look after our employees

Here are just some of the ways we recognise and reward our colleagues:

  • True flexible working and hybrid working options available for staff

  • Fantastic, accessible and collaborative office spaces for those days in the office

  • 25 days holiday plus your birthday off (you also get the option to buy up to 10 extra days holiday per year your holiday allowance goes up with tenure)

  • Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus

  • Free broadband for all employees plus gifts for major life events such as marriages and birth

  • Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash

  • A range of inclusive employee networks to help integrate employees into life at PXC

A t PXC , we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

About Us

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network.

Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we employ 1100 people across our 3 core sites (Salford, London and North Macedonia).

Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

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