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Housing Needs Assistant

3 months ago

Marlborough Greater London, United Kingdom Pertemps Harrow Full time
Job Title: Housing Needs Assistant Officer
Location: Harrow Council Hub
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary ongoing.
Hours of Work: Full time
Rate: £16.86 PAYE
Housing Needs Assistant Officer
Are you a motivated and self-driven individual seeking an exciting opportunity within Harrow Council? We invite you to join our expanding team as a Housing Needs Assistant Officer.
Key Responsibilities:
1. Health and Safety: Adhere to role-related responsibilities outlined in the council's health and safety policy, actively promoting a positive safety culture.
2. Professional Communication: Handle inquiries (in person, writing, or by telephone) promptly within corporate timescales.
3. Exceptional Customer Care: Consistently deliver exceptional customer service.
4. Tenancy and Estate Management: Collaborate with partners and service providers, meeting corporate and statutory deadlines.
5. Data Maintenance: Assist in maintaining up-to-date databases and rent collection records.
6. Diversity Approach: Deliver services aligned with the Council's diversity approach.
7. Duty Rota: Provide duty rota coverage.
8. Fob Issuance: Issue fobs to customers as necessary.
9. Community Collaboration: Collaborate with tenants/residents' associations to enhance community well-being.
10. Sign-Up Oversight: Monitor the sign-up spreadsheet to ensure timely sign-ups.
11. Visits: Conduct weekly visits as assigned.
12. General Enquiries: Handle inquiries and correspondence.
13. Tenancy Enforcement: Assist with general tenancy enforcement and management.
14. Community Relations: Promote community cohesion and positive relations.
15. Performance Metrics: Achieve relevant key performance indicators.
Experience and Skills Required:
" Understanding: Familiarity with service delivery, government policies, legislative frameworks, and key issues related to housing tenancies, including equalities considerations.
" Knowledge: Working knowledge of housing and public sector legislation.
" Repairs and Maintenance: Basic understanding of repairs and maintenance issues for homes and estates.
" Welfare Benefits: Fundamental knowledge of welfare benefits.
" Awareness: Sensitivity to the needs of minority groups and potential barriers to meeting those needs.
" Customer Focus: Experience working in a fast-paced, customer-focused environment.
" Diversity: Previous exposure to diverse work environments.
" Problem-Solving: Proficiency in problem-solving techniques.
" Education: Equivalent of 5 GCSEs at grade C or above (including English and maths) or similar educational proficiency.
" Software Skills: Ability to use software tools (Word, PowerPoint, Excel, internet, and email) proficiently.
" Communication: Strong written and verbal communication skills, including letter writing.
About us
" For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
" Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
" " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)/fpn