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Case Manager

2 months ago

Manchester, United Kingdom Co-op Full time
Closing date: 05-08-2024
Case Manager
From £25,000 plus incentive scheme up to 10% of your salary after probation, with excellent benefits and progression opportunities (Work Level 6B)
Monday-Friday, full time 37.5 hours
Manchester, Stratford-Upon-Avon, Bristol - You’ll complete your 6-month training at one of our offices, then you may have the option to work in a hybrid way.
We’re looking for case managers to join our Co-op Legal Services probate team. You don’t need legal experience for this role, as we’ll provide full training to get you up to speed.
In this role, you'll provide legal and administrative support to our customers following a bereavement. We’ll look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the customer. You’ll make a real difference to customers lives at a time when they need us most, and as a growing business we’re passionate about developing our colleagues through our internal career progression framework. So, if you have the skills we need, we can offer you an exciting opportunity to build a rewarding career with us.
What you’ll do
take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
use a case management system to manage your work, making sure it’s always accurate and up to date
engage with third parties, in particular financial institutions, and government bodies
prepare the forms and documents required to keep cases moving forward and keep track of financial transactions
This role would suit people who have
a background in either non-retail customer service, telephony, recruitment, insurance, finance, or experience with managing cases/claims end-to-end
excellent customer service skills with the ability to put the customer’s interests at the heart of what you do
great organisational skills; you’re able to manage your own workload and prioritise in a fast-paced environment
great verbal and written communication skills with the confidence to speak to clients on the phone
a keen eye for detail and accuracy
emotional resilience and the ability to be professional even in difficult situations
IT proficiency with the ability to learn new systems quickly
Why Co-op?
Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:
a pension with up to 10% employer contributions
incentive scheme up to 10% after probation
28 days holiday plus bank holidays (rising to 32 in line with service)
wellbeing benefits to support your physical financial and mental health
coaching, training and support such as study leave, to help you develop your skills and progress your career
discounts on Co-op products and services
Building an inclusive work environment
We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.
If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.