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Case Manager
2 months ago
Job summary
This is an opportunity to join a high performing and high-profile project delivery team in BDUK.
You will join the exciting and fast-paced Case Management Team, where you will be responsible for coordinating open market and public reviews of the UK�s commercial broadband market to ensure that the �5 billion Project Gigabit funding goes where it is most needed.
Taking guidance from the Senior Case Manager, you will also be encouraged to work proactively to effectively coordinate processes, with strong stakeholder management skills a necessity in order to meet competing deadlines and demands. You will have the opportunity to change and improve processes based on lessons learned. Working with data is also a critical part of this role as you support the team to analyse and build a picture of the ever-changing broadband coverage across the UK.
You will be a crucial point of contact for colleagues, as well as the first point of contact for broadband suppliers responding to our market reviews. The outcome of these reviews will enable BDUK to deliver Project Gigabit and ensure that everyone will have the same access to gigabit-capable broadband.
Job description
Support the delivery of BDUK�s Open Market Reviews (OMRs) and Public Reviews (PRs), managing a work stack of cases from around the UK with varying scale and complexityOversee, coordinate and report on the management of OMR/PR activities and support the Data, Technical and Commercial teamsDevelop strong working relationships across all of BDUK, and with external stakeholders, including suppliers and local bodies, in order to support an operationally efficient Case Management teamSupport on the resolution of data queries related to the submission of information and ensure timely reporting to the Senior Case ManagerAct as the key link with the Local Delivery Leads and Managers, providing ad-hoc support as required to empower them to progress their projectsSupport the OMR/PR team, coordinating the activities and inputs of the team and support them to develop their careers through access to learning and development opportunities and supportEnsure detailed progress updates are regularly presented and communicated to colleagues across BDUK via various forms of communication channelsPerson specification
Desirable criteria
The ability to work well under pressure and to meet tight challenging deadlinesA collaborative approach to working with others and strong interpersonal skillsGood organisational ability, administrative and analytical skillsComfortable using Excel, or similar spreadsheet tools, for basic data analysisExperience of operating in a fast-paced delivery environmentA proactive approach to managing workload and problem solvingDelivering through othersProven ability to establish relationships with a range of stakeholders to support the delivery of business outcomesExperience, or an interest, in of the Civil ServiceExperience of managing sometimes difficult supplier engagementsGood verbal and written communication skillsBehaviours
We'll assess you against these behaviours during the selection process:
Working TogetherDelivering at PaceManaging a Quality ServiceBenefits
Alongside your salary of �31,745, Building Digital UK (BDUK) contributes �9,196 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of