Case Manager

3 weeks ago

Manchester, United Kingdom Royal British Legion Full time
Empowering Communities, Making a Lasting Difference

We are seeking a dedicated Case Officer to join our team at the Royal British Legion, a leading charity in the UK. As a Case Officer, you will play a vital role in managing casework and providing direct support, advice, and guidance to beneficiaries on a wide range of issues.

Key Responsibilities:
  • Assess the needs of beneficiaries and collaborate with regional specialist teams and external service providers to ensure effective support delivery.
  • Develop creative, tailored solutions to meet beneficiaries' unique needs, drawing on contributions from volunteers, members, and branches.
  • Work closely with the Casework Services Manager and Head of Welfare to identify and address local beneficiary needs, shaping the commissioning of specialist services.
  • Advise beneficiaries on available support and assist them in accessing the services they need, maintaining an up-to-date knowledge of statutory benefits.
  • Build strong connections with local organizations to reach beneficiaries in the community.
Requirements:
  • Driving licence is essential for this role, with regular travel around the Greater Manchester area and occasional national travel for training and meetings.
  • Ability to work in a home-based environment with occasional office visits.

We are committed to creating a diverse and inclusive organization, reflecting the diversity of the armed forces community and wider society. We welcome applications from people of all backgrounds and personal characteristics.

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