Pre-Sales Coordinator

4 weeks ago

Great Yarmouth, United Kingdom P&S Personnel Full time
P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Pre-Sales Coordinator to join their team based in Great Yarmouth on a full-time, 6–9-month fixed term contract.
Role Summary:
In this role, you’ll be responsible for providing pre-sales administration support, managing sales documentation, and assisting with customer inquiries to guarantee seamless operations. Your collaboration with internal teams will help deliver the highest levels of customer satisfaction. This is a demanding role that requires high motivation, excellent prioritisation skills, and the ability to quickly absorb and retain detailed customer and process knowledge.
Main Responsibilities:
* Assist the sales and business development teams and our channel partners to deliver exceptional customer experiences throughout the operations cycle.
* Accurately and efficiently raise sales orders, invoices, despatch notes, and other sales-related documentation.
* Manage customer inquiries via telephone and email, ensuring prompt and effective communication.
* Work with couriers/freight forwarders to obtain quotations and manage shipping restrictions.
* Support in issuing quotations, handling export regulations, and managing end-user statements.
* Work closely with various company teams, including Business Development Specialists, Account Managers, and the Pre-sales Technical Engineer, to support sales efforts.
* Provide cover support to the post-sales coordination team and assist with operations admin tasks as needed.
Qualifications and Experience:
* Previous customer service experience is essential, preferably in a sales environment.
* Experience of CRM systems & finance systems.
* Ability to create and manage data within business systems.
* Strong IT skills (Microsoft Office and Outlook essential).
Person Specification:
* An effective communicator, strong listening skills with a can-do attitude.
* Have high levels of self-motivation and a strong drive to learn.
* A collaborative approach with strong communication skills and the ability to work closely with internal teams.
* A high level of self-motivation, with the drive to prioritise effectively and achieve set KPI’s.
* Ability to work on own initiative.
Working Hours and Benefits:
* Monday – Friday.
* Career development and opportunity to learn and grow.
* Company Pension scheme (including salary sacrifice).
* Private Health insurance for you (with the option of adding family members).
* Life Assurance (4 x salary).
* Enhanced Maternity and Paternity benefits.
* Health Assured Employee Assistance Program (EAP).
* 23 – 27 days Annual Leave.
* Free coffee, tea and fruit.
* Free parking and electrical car charging points.
* Family and corporate events.
If this is a role you are interested in, please apply online ensuring your CV is up to date

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