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Customer Service Coordinator
3 months ago
Vacancy Title: Customer Service Coordinator
Vacancy Location: Great Yarmouth
Engagement Type:Permanent, Full Time
The Role:
Do you excel in building strong customer relationships in a fast-paced environment? Are you experienced in administration and adept at coordinating complex cases? If so, we have an exciting opportunity for you
Our Great Yarmouth based Customer Service team is committed to supporting our customers throughout their journey, from pre-purchase inquiries to post-purchase assistance.
As a Customer Service Coordinator, you will be responsible for managing all inbound and outbound customer interactions. This includes handling customer quotes, orders, inquiries, and addressing any complaints that may arise. You'll also maintain ongoing relationships with assigned customers and collaborate closely with our sales team, serving as a vital communication link for our customers.
If you're ready to make a difference and contribute to delivering exceptional customer service, we'd love to hear from you This role offers opportunities for growth and development, and working at Survitec is both challenging and rewarding.
Join us in building a fulfilling career, not just another job
What You Can Expect from the Role
Key Responsibilities:
Providing in-depth product and service information to customers and addressing complex inquiries.
Recording and processing quotes and orders, including custom and special orders, and coordinating with relevant teams for delivery
Proactively reaching out to customers to develop and strengthen relationships, acting as a point of contact for query resolution
Handling and resolving complex or escalated customer issues promptly and effectively, seeking managerial approvals when necessary.
Scheduling follow-up actions and updating the customer relationship management system to ensure accurate records and effective customer retention.
Delivering exceptional service to customers to promote ongoing usage of Survitec's products and services.
Developing a deep understanding of Survitec's policies, procedures, and regulatory codes to ensure compliance.
The Experience, Qualifications and Skills You Will Have
Essential Criteria:
Strong time management and prioritization skills
Attention to detail with an investigative mindset.
Ability to manage multiple projects simultaneously.
Proficient in computer literacy
Experience with Salesforce is a plus.
Why You Should Work for Us (UK Benefits)
33 days holidays including public holidays.
Cycle to Work Scheme
Life Assurance up to 4x salary
Pension Scheme
Training & Professional Development Opportunities
Employee Assistance Programme
Workplace Reward & Recognition scheme
Your Company
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe. That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.
