Service Project Engineer
1 week ago
Proserv is a global controls technology company with a rich history spanning over 60 years. We provide cutting-edge solutions to enhance the reliability, optimize the performance, and extend the lifespan of critical infrastructure across the energy sector.
Our team boasts exceptional talent and technological expertise, coupled with a clear set of FRESH Proserv values that underpin our daily operations worldwide.
Job SummaryWe are seeking a highly skilled Service Project Engineer to join our team. As a key member of our service team, you will be responsible for undertaking all aspects of mechanical engineering and providing support services for mechanical/hydraulic surface and subsurface control systems.
Key Responsibilities- Liaise with internal departments to support client requests/requirements/issues
- Identify and prioritize urgent client support requests, priority consumables/spares, and equipment mobilizations versus ongoing workloads
- Liaise with clients to provide support for technical and non-technical issues related to company products and third-party equipment supplied as part of our scope
- Ensure project scope is agreed upon by the client and clearly defined and understood
- Assist with preparation of service personnel away from base packs, work packs, and working instructions
- Identify equipment required to achieve work scope, assist with preparation of equipment for mobilization, monitor equipment movements/hirer durations, and de-mobilize equipment at completion of work scope
- Provide support to company service personnel while away from base
- Assist with preparation and provide close-out reports to both external and internal clients
- Identify additional service opportunities and communicate to service management. Assist with compiling and maintaining key customer database
- Coordinate various interrelated processes of a project. Manage implementation of all activities described within scope. Update on a regular basis and communicate any changes to key project personnel and clients
- Advise Service Project Manager/Project Engineers of any potential areas of risk that could result in an overrun of material costs or man hours
- Assist with AX12 administration such as quotations, raising job numbers, and maintenance orders
- Chase opportunities and update Service Project Manager or Account Manager
- Assist with travel and visas, if required
- Ensure all project documentation has been produced in accordance with agreed project SDRL
- Record, file timesheets, expenses, work packs, and any other paperwork required from the service team
- Attend service meetings with updates of current projects
- Assist with arranging shipping documentation including Dangerous Goods (shipping including PE forms, ATEX forms, PUWER, cargo summary, delivery tickets, and doc packs)
- Manage equipment/test kit - on/off hire and preparation for project
- Generate reporting for Service Project Manager/Project Engineers
- Part of the on-call rota
- Proficient in Microsoft packages
- Proven track record in build and test of hydraulic production control systems
- Proven track record in managing projects
- Understand operation and maintenance of mechanical hydraulic control systems
- Proven track record in mechanical/instrumentation installation control system manufacture and system testing/fault finding
- Proven track record in the manufacture and maintenance of hydraulic control and systems
- Ability to work as part of the service team or unsupervised as required
- Flexible with a proactive approach
- Understanding of Microsoft Office – Word, Outlook, and Excel
We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.
Our Total Reward package includes free cover for:
- Private Medical
- Life Assurance
- Income Protection
- Personal Accident
- Up to 7.5% contribution to Pension
As well as these funded benefits, we offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of which include:
- Dental Insurance
- Gym Flex
- Purchasing or selling additional annual leave
- Technology products
- Critical Illness cover
- Additional cover for your family
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