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Contact Officer

3 months ago

StokeonTrent, United Kingdom Coyles Full time
One of our local authority clients are currently recruiting for a Contact Officer. This is a 3 month temporary contract with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
To provide an efficient and effective service to designated teams within Children and Family Service. To adopt a flexible and adaptable approach across whole service as required. If required attend court to provide verbal evidence.
Duties and Responsibilities
* To observe the interactions between families and children during the contact session and provide support, advice and guidance to families and carers within the contact in order to promote positive and appropriate actions and improve parenting skills and relationships.
* Making arrangements with relevant professionals and agencies to prepare for children and their families to have contact, including transporting when necessary of children and their families to and from the Contact Sessions. As required, to be responsible for opening and securing of the building.
* To observe and supervise the interactions between families and children attending contact. Ensuring that the contact room and activities are age appropriate and any rooms are left tidy. To provide support, advice, guidance and safeguard the welfare of children and young people and provide regular feedback to families and carers. As necessary identify and schedule support for families within contact sessions.
* To develop positive and professional relationships with children and their families/carers and professionals.
* Contribute to assessments by providing written and verbal reports in relation to the observations observed, ensuring that all relevant information has been passed on to the child’s social worker and other relevant professionals.
* If required to attend court to provide verbal evidence.
* To access, input and retrieve information using Corporate and Departmental systems. Ensuring that all reports and recordings are stored accurately upon the electronic database, and liaised with relevant professionals.
* To attend meetings in relation to the service, children and families as appropriate.
* Undertake duties as required which support the vision of the organisation, including developing and awareness of the services within the contact service.
* As required, to be responsible for cash handling and recording system associated with this task.
The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Nia Hirani at Coyle Personnel Ltd