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Help Desk Specialist

4 months ago

London Area, United Kingdom TransPerfect Full time

We are currently seeking an energetic individual to work full-time in our London office as a Help Desk / IT Support Desktop Specialist. This is position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both written and oral.


Responsibilities include:

  • Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
  • Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
  • Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
  • Adhere to procedures for logging, reporting and monitoring help desk requests
  • Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building


Required skills:

  • Fluent English language
  • Strong interpersonal skills and ability to interact with various people
  • Highly self-motivated and with reasoning skills
  • Be able to work in a team-oriented, collaborative environment
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 Pro and Windows 11 Pro)
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of ServiceDesk Plus
  • Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
  • Knowledge of Antivirus and Spyware removal techniques
  • Ability to quickly diagnose and fix problems
  • Ability to articulate and maintain attention to technical details
  • Ability to open a computer and replace defective components
  • Ability to follow through and document issues as well as provide resolutions
  • Knowledge of Mac OS X is desirable
  • Familiarity with Microsoft Active Directory a plus


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