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Head of Payments/Customer Services/Retail Banking

3 months ago

Mayfair, United Kingdom Prime Personnel UK Full time
A small prestigious international bank is seeking a “hands on” manager for its back office operations (treasury back office, customer services & retail banking) area.
Your responsibilities will include:
* Managing a team, processing all treasury settlements, SWIFT payments (75%) and retail banking (25%) for the London branch and ensuring provision of customer services support
* Authorising SWIFT payments and treasury settlements
* Ensuring CDD/EDD is updated
* Overseeing cashiers and ensuring service delivery of VISA & Debit Cards etc
* Supporting RM’s regarding HNWI and private banking
* Reviewing processes/procedures and operational risk
Your experience must include:
* Extensive proven & relevant treasury back office and SWIFT payments experience gained in banking is essential
* Relevant experience of retail/private banking
* Proven staff management skills
* Excellent communication/presentation skills to liaise at all levels and with clients
* Able to work well under pressure, show initiative and good problem-solving skills
Please note this role will be working 5 days a week in the London office