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Helpdesk Technician

2 months ago

Greater Manchester, United Kingdom Senitor Associates Full time

Helpdesk Technician - £25K

As a Helpdesk Technician you will be providing end user support to all employees across the business.

Main duties:

To serve as the primary trouble-shooter, delivering efficient and prompt solutions for all infrastructure, ICT systems, and hardware issues. Responsibilities include:

  • Offering effective and timely resolutions for Intranet/Internet, email, and learning environment issues.
  • Providing support for all hardware and software across the Foundation.
  • Assisting with ICT utilization within the business.
  • Operating a helpdesk/frontline service for members of staff.
  • Escalating issues to the relevant ICT team members.
  • Training staff on the use of school hardware and systems.
  • Setting up and supporting Apple iPads.

Requirements - Essential:

  • Windows
  • Microsoft 365
  • Network Cabling / Patching
  • Helpdesk experience
  • PC Hardware and peripherals
  • PC Software
  • Microsoft Office Applications

Benefits:

  • 20 days' annual holiday, additional days' holiday between Christmas and New Year plus public holidays
  • Free parking on site
  • Life Assurance
  • free Employee Assistance Programme
  • Training and development opportunities will be offered

If this is of interest, please apply as interviews are being arranged ASAP or alternatively, send your CV to

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.