Help Desk Supervisor

1 month ago

West London, United Kingdom Options Resourcing Ltd Full time
Facilities Helpdesk Supervisor
Location - West London
Hours - Monday to Friday, 8am to 5pm
The purpose of this role is to manage the Helpdesk Team that provides Helpdesk Administration Support to our Engineers, Contract Managers and the Clients. You will be responsible for first point of contact of all phone queries that we receive from our landline and Support Centre Inbox. Other responsibilities include, dealing with callouts that come through for all contracts across the company, using CAFM Systems to raise POs, chase for updates and job reports, also quoting and booking additional works.
The ideal Facilities Helpdesk Administrator will need to have:
Good communication skills and numerology skills
Computer literate with knowledge of Word/Excel
Good time management skills
Management Experience
Client Facing skills.
Experience in a similar environment.
Good attention to details
Experience in raising purchase orders.
Understanding of Health and Safety Legislation
Ambitious and Quick learner
Some knowledge of CAFM systems
Experience in coordinating specialist sub-contractor visits.
Additional Requirements:
Support Engineers and Contract Managers in day-to-day requirements.
Raising of purchase orders for material goods and subcontractor works.
Quote Logs - chasing quotes for additional works, raising client quotes, instruct works as approved by client and booking in jobs.
To liaise with the client team on a regular basis to ensure a proactive support of their requirements.
To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department.
To assist in managing any sub-contractor visits.
Convey and display the Company core values of respect, trust, communication, care and commitment.
Open and close reactive jobs on client portal.
To continually monitor and develop the local administration processes and procedures.
You will be provided with full training once you start and make sure that you have everything you need to do a great job. You will have administrative experience gained in a busy, everchanging environment.Contact Info
If this role sounds of interest then please don't hesitate to drop me a call on - (phone number removed) or alternatively drop me an email on - (url removed)

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