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Help Desk Coordinator

2 months ago

London, Greater London, United Kingdom Mountjoy Full time
Help Desk Administrator

Mountjoy is seeking a highly organized and detail-oriented Help Desk Administrator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and tenants.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries via phone, email, and other communication channels.
  • Record and update customer information and job details in our systems.
  • Coordinate with contractors and subcontractors to ensure efficient and effective job completion.
  • Assist in monitoring job screens and providing support to the contract manager and supervisors as needed.
  • Provide adequate support and cover for other administrators during peak periods and annual leave.

Requirements:

  • Basic knowledge of building maintenance trades and tasks/activities.
  • Good geographical understanding of the Woking area.
  • GCSE or equivalent qualification in Maths and English.
  • Vast experience of MS Office, including Word and Excel, with accurate typing skills.

What We Offer:

  • 31 days annual leave rising to 36 days with length of service.
  • Flexible scheme to buy or sell up to 5 days of annual leave per year.
  • Company sick pay after probation.
  • Life Insurance.
  • Octopus Electric Dreams Car Scheme.
  • Cycle to Work Scheme.
  • Length of Service Rewards.
  • Defined contribution Pension Scheme of 8%.
  • Employee Assistance Programme.
  • Refer a Friend scheme.