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Customer Support Coordinator

4 months ago

Dunfermline, United Kingdom Office Angels Full time
Customer Support Coordinator
Are you a highly motivated individual with excellent interpersonal and communication skills? Do you thrive in a fast-paced environment and enjoy delivering exceptional customer service? If so, we have an exciting opportunity for you
So, what's in it for you?
Salary: £25,000 per annum
Hours: Mon-Thurs 8.30-5pm with a 3.30pm finish on a Friday
Location: Dunfermline, free parking on site
Duration: 6-12 months with a view to permanency depending on company/personal performance
HYBRID WORKING (3 days office, 2 days home)
Our client is a highly recognised UK wide business based in Dunfermline and are looking for a dedicated Customer Support Coordinator to join their team on a fixed-term contract basis.
Responsibilities:
Provide exceptional customer support, handling enquiries and resolving any issues or complaints promptly.
Coordinate with various teams within the organisation and external contractors to ensure timely resolution of customer issues.
Maintain accurate records of all customer interactions, ensuring proper documentation and follow-up.
Assist in the development and implementation of customer service procedures to optimise efficiency and customer satisfaction.
Collaborate with internal stakeholders to gather feedback and suggest improvements to enhance overall customer experience.Requirements:
Previous experience in a customer service or support role
Strong work ethic and a high degree of resilience
Ability to work independently and prioritise workload effectively.
Excellent interpersonal and communication skills, both written and verbal.
Strong relationship-building skills to foster positive customer relationships.
Proficient in using customer support software and MS Office Suite.
High attention to detail and a solution-oriented mindset.Working Pattern:
This is a full-time position with a fixed-term contract of 6 - 12 months. The role offers the flexibility of hybrid working, allowing you to balance work and personal commitments effectively. In addition, you will enjoy an early finish on Fridays, giving you the opportunity to kick start your weekends early
Join our client's dynamic and forward-thinking team, where your contributions will make a significant impact on enhancing their customer service delivery. If you are passionate about providing exceptional customer support and thrive in a collaborative environment, we want to hear from you
To apply, please submit your CV. We can't wait to have you join their team and embark on this exciting journey together.
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