Key Account Manager
3 weeks ago
Your Tasks
* Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets
* Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
* Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
* Collaborate with internal stakeholders to support project management for new business introductions or client projects
* Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
* Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
* Manage and resolve account escalations in a timely manner
* Lead and develop a high-performing team dedicated to client success
Your Profile
* Proven track record in customer account management, with a focus on resolving complaints and improving solutions
* Strong business acumen and strategic thinking abilities
* Exceptional communication skills, both verbal and written
* Demonstrated leadership experience, with a track record of developing and motivating teams
* Customer-centric mindset with a passion for building and maintaining relationships
* Proficiency in project management and problem-solving
We Offer
* 25 days annual leave with the option to purchase up to an additional 5 days
* Pension contribution
* A life assurance policy that pays out 4 x Salary
* Employee Assistance Programme that provides you with confidential support, information, and advice to help you
* Employee Discount Scheme through the United Benefits platform
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