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Senior Client Relationship Manager

2 months ago

Kings Norton, Birmingham, United Kingdom Arvato SCM UK Ltd Full time
About the Role

We are seeking an experienced and proactive Senior Client Relationship Manager to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability.

Key Responsibilities
  • Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets
  • Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
  • Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
  • Collaborate with internal stakeholders to support project management for new business introductions or client projects
  • Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
  • Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
  • Manage and resolve account escalations in a timely manner
  • Lead and develop a high-performing team dedicated to client success
Requirements
  • Proven track record in customer account management, with a focus on resolving complaints and improving solutions
  • Strong business acumen and strategic thinking abilities
  • Exceptional communication skills, both verbal and written
  • Demonstrated leadership experience, with a track record of developing and motivating teams
  • Customer-centric mindset with a passion for building and maintaining relationships
  • Proficiency in project management and problem-solving
What We Offer
  • 25 days annual leave with the option to purchase up to an additional 5 days
  • Pension contribution
  • A life assurance policy that pays out 4 x Salary
  • Employee Assistance Programme that provides you with confidential support, information, and advice to help you
  • Employee Discount Scheme through the United Benefits platform