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Area Manager

2 months ago

Lower Holloway, United Kingdom Fairford Associates Full time
Originally founded more than 20 years ago, my client is a market-leading company operating as a single source solution provider, offering comprehensive and bespoke facilities management and cleaning services in the heart of London. From humble beginnings, they have enjoyed impressive organic growth across a diverse array of demanding luxury retail and sophisticated commercial clients that includes over 150 blue-chip companies with both retail and office sites. The company continues to grow, remaining firmly in family hands. Their principles of twenty years ago remain the same to uphold the highest levels of service, quality, reliability, flexibility and environmental Sustainability. The staff have pride in the company which results in a low staff turnover. Currently I am working in partnership with them to find an industry experienced Area Manager.
The purpose of the role is to effectively manage and develop the operational team within the designated Area and responsible for cleaning of client sites ensuring that the highest quality standards are met. This position is responsible in supporting the development and management of the highest standard of cleaning to ensure client satisfaction. To deliver to specification and working within agreed budgets, company policies and procedures. To report to the Senior Operations Manager and ensure that the Company’s business objectives are achieved and that all contractual responsibilities are met. The portfolio is Central London based with luxury retail stores and high-end office sites, approximately 50-60 sites in number varying in size from 1 cleaner sites to 10 cleaner sites – about 100 operatives in total. The succesful candidate will have the ability to maintain an excellent working environment for all colleagues.
Key Responsibilities:
* Responsible for work allocation to the cleaning team, keeping within the specified detail of the contracts.
* Plan staff rotas and manage staff hours worked, sickness and annual leave to ensure staff are paid correctly.
* Control and issue cleaning materials, ensuring stock rotation and safety in storage.
* Carry out scheduled cleaning audits to monitor and manage operative’s performance and adherence to Company standards as per the requirements of the contract
* Identify training needs and deliver training as required.
* Ensure a professional image is always maintained by the team.
* Check condition of the equipment, organise repairs/replacements as appropriate to ensure that all equipment is in safe working order, PAT tested and serviced.
* Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH.
* Liaise with the clients on a regular basis. Manage the day-to-day procedures regarding inspections.
* Efficiently deal with reactive situations whether client or employee generated, including taking action in the evenings or at weekends should the need arise.
* Provide support where required as specified by the management team.
* Prepare a weekly written report outlining status of sites, issues in relation to performance.
* Attend monthly operations meetings at Head Office or as required
* Deputising as necessary to support the site and area management teams.
* Assist with ensuring that the Cleanlink and Ezitracker systems are maintained, kept up to date and used to their full capacity
* Spanish language skills useful but not essential
Your day-to-day management will be mostly early mornings. However, due to the nature of the business, flexibility to work other hours of the day and weekends will be required. Therefore, a London location will be required for candidates in order to be able to attend early site meetings and to get back from evening sites. A travelcard is provided as all the sites are so centrally focused.
Salary circa £37k-£40k, standard 28 days and company pension, access to Gym close to office, travelcard
We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers