Barnsbury General Practice Receptionist

5 months ago

Holloway, United Kingdom Islington GP Federation Full time

**JOB TITLE**: Barnsbury General Practice Receptionist & Administrator REPORTS TO: Reception Manager HOURS: Part-time or Full-time (Monday - Friday 12.00PM till 18.30PM) SALARY: £11.95 per hour ROLE: Permanent Location: Barnsbury Medical Practice Positions: 1 position About Islington GP Federation Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islingtons extended access primary care services (I: HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms. IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH, Whittington Health and the London Borough of Islington. IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub, and has been working for over two years to create training and development programmes that meet the needs of staff working in primary and community care settings.

IGPF will provide both training and support as appropriate. The purpose of the role is to: Offer general assistance to the Practice team and present a positive and friendly image to patients and visitors Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Job Responsibilities: Main Duties include: Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance to Practice as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Helping the Practice Manager to reorganise the reception/admin and patient area and maintain the order with the help of the team. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.

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