Customer Enablement Manager

3 weeks ago


Greater London, United Kingdom Sea Full time

Who We Are

We are remote first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market.

With over 85% of the world’s trade transported by sea, we have a huge opportunity to transform existing manual, offline and disparate processes into a tech-enabled and data-rich experience enabling better decision-making and fewer costly and time-consuming mistakes. Our premier platform, Sea, is the world’s first digital shipping platform that provides cloud-based applications focused on the pre-fixture and at-fixture space. These connect to create efficiencies and digitise workflows.

To understand more about us, please visit


The Role

As Customer Enablement Manager, you will be responsible for guiding new clients through the process of implementing our software into their maritime operations. This role is crucial in ensuring a smooth transition and successful integration of our software solutions, fostering strong client relationships, and promoting long-term client satisfaction.


Key Responsibilities

Client Onboarding and Implementation:

• Conduct initial meetings with new clients to understand their specific needs and tailor

the onboarding process accordingly.

• Guide clients through the software implementation process, including system setup,

customisation, and user training.

• Coordinate with the technical team to ensure seamless integration of the software with

clients' existing systems.

Project Management:

• Develop and maintain detailed project plans, including timelines, milestones, and

resource allocation.

• Monitor project progress and make adjustments as necessary to ensure timely and

successful implementation.

Training and Support:

• Develop and deliver training materials and sessions to clients, ensuring they are

proficient in using our products.

• Provide ongoing support to clients post-implementation, addressing any issues or

concerns promptly until properly handed over.

Feedback and Improvement:

• Gather client feedback throughout the onboarding process to continuously improve the

implementation strategy.

• Collaborate with the product development team to suggest software enhancements

based on client feedback.

Reporting and Documentation:

• Prepare regular reports on project status and client feedback for senior management.

• Maintain comprehensive documentation of the onboarding process for each client.


Skills Requirements:

• Excellent communication and interpersonal skills.

• Strong organisational and project management skills.

• Ability to work independently and manage multiple projects simultaneously.

• Proficiency in maritime operations and software applications.

• Client-focused approach with a commitment to delivering high-quality service.



  • London, United Kingdom Oktopost Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...


  • London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...


  • London, United Kingdom Emerald Publishing Full time

    Work cross-functionally and in collaboration with sales, marketing, and other customer facing teams to drive engagement, gather feedback and assess future needs to ensure an aligned approach to revenue generation that helps to achieve Emerald’s overall strategy and goals. Evaluate the end-to-end processes across the revenue workflow (from lead generation...


  • London, United Kingdom Ritz Recruitment Full time

    115JG -Revenue Enablement Manager London / Hybrid Monday to Friday 9 to 5:30pm Salary £60,000 BENEFITS 25 days holiday plus bank holidays, critical illness, dental and medical, retail discounts and many more THE COMPANY We are working with a global B2B information- services firm who are committed to delivering actionable data, analysis, and market...


  • London, United Kingdom Vortexa ltd. Full time

    The Role: As the Senior Commercial Enablement Manager at Vortexa, you will help ensure the success of our commercial functions by making sure you have a relentless focus on creating and managing impactful enablement of knowledge, best practices, tools, resources as well as processes that they need to succeed in their roles. You will have the direct...


  • London, United Kingdom Ping Identity External Job Board Full time

    **About Ping Identity**: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to...


  • London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    The EMEA World Wide Public Sector and Cross-Industry Enablement team is looking for an experienced Enablement Project Manager who is great fun to work with, because at Amazon Web Services, our motto is, “Work hard. Have fun. Make history.” We are looking for an energetic and dynamic individual to collaborate with our AWS Public Sector UK sales teams and...


  • London, United Kingdom Templafy Full time

    About us:   Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO...


  • London, United Kingdom Kinaxis Full time

    **About Kinaxis**: **Sales Enablement Specialist**: **Job location**: This is a remote position. You can work from home and be located anywhere in the EMEA region. **About the team**: **What you will do**: - Develop and maintain strategic training programs and initiatives that support all roles across the Kinaxis sales organization (AEs, BDRs, BCs and IPs,...


  • London, United Kingdom TravelPerk Full time

    Role nbsp; As one of the rapidly expanding SaaS startups we owe much of our success to our sales teams In our quest to scale new growth peaks we are seeking an experienced Sales Enablement Director to help us take our growth to new heights Your role will be pivotal in crafting and implementing enablement and development initiatives utilising...


  • London, United Kingdom Hays Specialist Recruitment Limited Full time

    PMO, service enablement with technology related project management, service management experience required PMO, service enablement Interim PMO, service enablement with technology related project management, service management or design environment experience required for immediate start. Your new company Our client who is a leading technology organisation is...


  • London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...


  • London, United Kingdom Twoears Full time

    Senior Manager, Commercial Enablement, EMEIA Cision Leading global provider of earned media software and services to PR and marcomms professionals Company Profile Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform...


  • London, United Kingdom Darktrace Full time

    To support Darktrace’s incredible growth, Darktrace is looking for a Sales Enablement Director who has the passion, experience, and know-how to inspire sales people to sell Darktrace solutions through outstanding customer engagement. This exciting role has high visibility throughout our organisation and entails delivering industry leading training to...


  • London, United Kingdom EDB Full time

    The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you'll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that. We've been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary pushing...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?Based in Jersey or London, the Manager, Business Enablement is responsible for driving priorities related to employee engagement, communications and marketing. Effectively partners with Line of Businesses and Product Groups as well as HR, Communications and Marketing to drive a consistent deployment of...

  • Senior Manager

    3 weeks ago


    London, United Kingdom Freshworks Full time

    Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in  San Mateo, California,  Freshworks has a global team operating from  13...


  • London, Greater London, United Kingdom Brown Brothers Harriman Full time

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your applicationWhat You Can Expect At BBH:If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You...


  • Greater London, United Kingdom TriloDocs Full time

    Are you excited about AI tools used for medical writing? TriloDocs is an AI tool that generates an initial draft of a Clinical Study Report that accurately reflects the source material (protocol, statistical analysis plan, data tables and figures). The tool not only creates formatted tables and figures but also meaningful text around them, highlighting...