Senior Manager

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom Freshworks Full time

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in  San Mateo, California,  Freshworks has a global team operating from  13 global locations  to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes  Freshdesk  (omni-channel customer support),  Freshsales  (sales automation),  Freshmarketer  (marketing automation),  Freshservice  (IT service desk),  Freshchat ( AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

The Senior Manager, EU Revenue Enablement is a strategic leader responsible for leading a team to develop and deliver impactful sales, product and technical training curriculums, collaborating with stakeholders, and building training delivery to empower sales teams to surpass their goals. The ideal candidate will possess a proven track record in sales enablement, showcasing expertise in delivering training, content development, and optimizing sales processes. Additionally, the candidate should exhibit strong delivery skills, both in-person and virtually, coupled with the ability to think strategically and devise innovative solutions to enhance sales performance.

Key Responsibilities:

Develop and execute engaging and informative sales training programs, in both in-person and virtual formats, aligning with overall sales strategy and goals. Create compelling content supporting the delivery of training programs, including presentations, simulations, and role-playing exercises. Design and maintain sales training materials, presentations, and resources. Collaborate with marketing and product teams to craft high-quality sales collateral, presentations, and playbooks effectively communicating product value propositions and sales messaging. Work closely with sales leadership to identify training needs and devise customized training plans for sales teams. Deliver training programs through various formats, including in-person workshops, online webinars, and self-paced learning modules. Facilitate interactive learning experiences that foster engagement and knowledge retention. Evaluate the effectiveness of training programs and provide recommendations for continuous improvement.

Qualifications

Bachelor’s degree in business, marketing, or a related field; additional certifications in training and development are a plus. 12+ years of experience in enablement, preferably in a technology or SaaS company. Exceptionally strong delivery skills, both in-person and virtually. Excellent communication and interpersonal skills. Ability to stay organized and manage multiple projects simultaneously. Strong analytical and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Proactive and adaptable mindset with a commitment to continuous improvement.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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