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Contract and Carrier Manager

3 months ago

Huddersfield, United Kingdom JMG Solutions Ltd Full time
Up to £60,000 per annum plus car, bonus and pension.

Job Overview:

You will be working in the fuels division for one of our clients who specialise in the transportation of bulk fuels and gases This role involves managing a portfolio of clients to ensure their needs are met while maintaining efficient and profitable business operations. Additionally, you will oversee the performance of third-party carriers and agency drivers, both operationally and commercially.

Key Responsibilities:

Core Values and Safety:nPromote and embody the company’s Core Values in all interactions with colleagues.nAdhere to the Company Health and Safety Policy and ensure compliance within your team.nLead by example, maintaining high safety standards and practicing Felt Leadership principles.

Contract Management:nFoster and maintain essential relationships with clients and other departments to achieve business objectives, focusing on safety and service excellence.nStay informed about client volumes and coordinate with the resource team to ensure adequate resources are available to meet business demands.nIdentify trends in customer service and implement both proactive and reactive strategies to enhance performance.nServe as the primary point of contact for client concerns, advocating for their needs within the business, and ensuring all commitments are fulfilled.nConduct regular formal reviews with clients in your portfolio.nManage the commercial aspects of client relationships, including timely invoicing and handling contractual variations.nDevelop multi-level relationships with key customer contacts to position the company for future opportunities aligned with business strategy.nContinuously seek and implement service level improvements, cost-saving measures, and optimization initiatives for each client.nMonitor operational parameters specific to each contract and proactively identify areas for improvement.

Carrier Management:nOversee the management of agency and subcontractor (Suppliers) relationships, negotiating fair and competitive rates, and ensuring timely payment of invoices.nBuild and maintain strong working relationships with Suppliers.nConduct regular reviews and audits to ensure Suppliers meet the highest safety and service standards.nEnsure compliance with company policies and agreed service level agreements (SLAs) by Suppliers.nDesign and manage tenders for Suppliers, agreeing on contract terms and SLAs.

Performance Indicators:nAchieve continuous improvement in safety, service, cost, and efficiency for your managed contracts.nEnhance the profitability of each managed contract.nIdentify and provide information on new business opportunities.nDemonstrate improved results in customer audits compared to previous outcomes.nMaintain high safety and service standards provided by external Suppliers.

Qualifications / Experience / Skills:nProven experience in client management within the transport sector.nExperience managing relationships with suppliers, subcontractors, or agencies.nStrong communication skills.

Authority:nAuthorized to interact with internal departments, suppliers, and customers to fulfill the responsibilities of the role.