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Senior Reception Manager

3 months ago

London Area, United Kingdom Caprice Holdings Ltd. Full time

Senior Reception Manager wanted at Caprice Holdings


Caprice Holdings is a renowned hospitality company managing a portfolio of high-end restaurants, bars, and private dining establishments. With a reputation for excellence and a commitment to delivering exceptional dining experiences, we're looking for a Senior Reception Manager to lead our one of a kind customer journey.


As the Senior Reception Manager, you will play a central role in overseeing the reception area, managing reservations, and contributing to the overall success of the venue. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at one of our high profile restaurant.


Key Responsibilities:

- Oversee the day-to-day operations of the reception area, ensuring high service standards.

- Manage and coordinate reservations, optimizing seating arrangements and guest flow.

- Supervise and mentor reception staff, providing guidance to maintain a positive work environment.

- Handle guest inquiries and concerns with professionalism and prompt resolution.

- Collaborate with the management team to organize and execute private events and functions.

- Ensure adherence to company policies, procedures, and quality standards.

- Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.


Requirements:

- Proven experience as a Senior Reception Manager or in a similar front-of-house role within the hospitality industry.

- Experience with Open Table Reservation Software.

- Strong organizational, communication, and interpersonal skills.

- Exceptional problem-solving abilities and a proactive approach to operational challenges.

- Ability to work in a fast-paced environment and manage multiple tasks efficiently.

- Familiarity with reservation systems and administrative tasks.


Benefits:

- Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group

- Unrivalled opportunities for progression across the Group

- Recommend a friend scheme with great bonuses per individual referral

- Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more

- Reward programmes, long service awards, and staff recognition and incentives


Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.


We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.