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Service Desk Technician
4 months ago
Service Desk Technician
Chalfont
Salary: Up to £25,000
Essential Criteria;
- Able to work in the UK full time (no sponsorship available).
- Experience working in an IT/Helpdesk support position, supporting software, hardware, applications (2+ years).
- Able to travel to Chalfont (five days per week).
- Able to commit to shift patterns (earliest starting 6am, latest finishing 8pm).
- Microsoft Office 365 skillset; support, troubleshooting and administration).
Are you passionate about technology and dedicated to delivering exceptional support? As part of the Service Delivery Team, you'll play a vital role in supporting the employees by offering technical assistance for TV, radio, streaming, and IT services.
Job Description
- Accurately logging incidents into the helpdesk.
- Speaking to customers to handle requests, troubleshooting issues, and ensuring timely resolution of service requests.
- Operating a switching matrix, you will form part of the transmission chain, ensuring that correct audio sources reach the desired destination.
- Your technical expertise will be vital in providing support for laptops, apps, mobiles, and recording studios.
- Offering hardware, software and application support – troubleshooting, issue diagnosis and resolution.
- Efficient problem solving, and ability to effectively communicate updates.
Currently using the Microsoft stack, skills with Office 365 are essential (including but not limited to; user permissions, shared drives, back-end administration, licensing, onboarding new users, troubleshooting and fixing bugs.
We are looking for someone with excellent people skills, an enthusiasm for technology and media, who can solve problems with a positive attitude.
At our network operations centre in Chalfont you will work shifts (earliest 6:00am to 2pm and latest finish midday to 8:00pm weekdays) , as part of a small and dynamic multi-skilled team supporting and delivering services across the globe. The shift pattern will rotate, allowing for an even spread of early, regular, and late finishes – alongside working from home opportunities.
If you are eager for a challenge while expanding your knowledge across multiple domains, we invite you to be part of our team. Leave the mundane behind and embrace the excitement of working for a dynamic and innovative organisation. Don't miss out on this amazing opportunity.
