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CRM Business Systems Analyst

2 months ago

Maidenhead, United Kingdom Cloud Decisions Full time

CRM Business Systems Analyst/Consultant

(Dynamics/Salesforce)

£80k + Benefits + Training + Career development + Top 5 Best UK company to work for

Maidenhead + Majority Remote

The Company + Scenario:

We are proud to partner with one of the UK's most respected and biggest Managed IT Service providers as they undertake a major multi year sales system replacement programme.


Currently in vendor selection stage they are reviewing CRM system selections and the partner. They now require a CRM Business Systems Analyst/Consultant to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to detailed requirements during the build and test stages and to work closely with the selected vendor product partner as the conduit between the programme teams and the CRM partners teams.

A billion turnover technology solutions business and trusted UK partner they are one of the UK's best companies to work for with historic top UK places on glassdoor, Sunday times and a stack of other cultural awards and best in class awards. Not to mention a multitiude3 of technology awards for their activities.

The Role:

This role involves close collaboration with various stakeholders, including business users, IT teams, and third-party partners, it requires excellent communication, collaboration, and analytical skills along with an in-depth CRM business systems background at enterprise and with major vendor full product experiences (Dynamics CE, Salesforce backgrounds would be ideal)


As the CRM Business Systems Analyst/Consultant, you'll be responsible for:

  • Collaborating with business stakeholders to elicit and document requirements
  • Own the Sales/CRM system requirements
  • Creating clear and detailed business and functional requirement documents (BRDs/FRDs)
  • Analysing and prioritize requirements to ensure they align with business objectives
  • Act as a liaison between business stakeholders and technical teams
  • Ensure the as is to be is delivered by the partner, RQ's are met by their functional/technical process and challenged
  • Ensure UAT/system testing is meets all the RQ's + needs of the programme RQ's


  • Proven experience as a CRM Business Systems Analyst at enterprise
  • Been involved in the implementation of a number of complex enterprise CRM transformations
  • Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
  • Multinational implementations in multiple countries, currencies, time zones, languages etc ideally of interest.


Work in a way that works for you

Our valued customer recognises that everyone is different and that the way in which people want to work and deliver at their best is different too. In this role, they can offer the following flexible working patterns:

  • Hybrid working – 3 days in the office and 2 days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs


By the nature of this programme its is expected the office days are to be with stakeholder programme meetings, BA workshops and a variety of the collaborative engagement required, followed up within the project for UAT stages, and .