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Customer Support

3 months ago

Camden Area, United Kingdom Euro London Appointments Full time
Are you fluent in French and passionate about customer service? I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company. As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and live chat.

Responsibilities:nAnswer customer inquiries in French promptly and professionallynResolve customer complaints and issues in a timely mannernProvide product information and guidance to customersnWork collaboratively with other team members to ensure customer satisfactionnMaintain accurate and up-to-date customer recordsnIdentify and escalate any issues or trends to management as needed

Requirements:nFluency in French (both written and spoken)nStrong communication and interpersonal skillsnProven customer service experiencenAbility to multitask and prioritize in a fast-paced environmentnKnowledge of CRM systems and customer support toolsnAbility to work independently and as part of a teamnFlexibility to work occasional evenings and weekends as needednIf you are a French-speaking individual with a passion for customer service, we want to hear from you