Customer Support Engineer

3 months ago


Manchester Area, United Kingdom Burns Sheehan Full time

🚀 Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester) 🚀


Here at Burns Sheehan, we have exclusively partnered with a dynamic and exciting Start-Up / Scale-Up working within the Telecoms and Customer Engagement Platform sector who are looking for x3 Customer Support Engineers to join their ever-growing team.


These roles have come about as they have been making recent internal promotions so they need those 2nd Line Customer Support Engineer to come in and help support the function as the business grows. With consistent growth over the past five years and significant recent investments, there is no better time to join this thriving team.


The Role: 💼


In this role, you will be responsible for diagnosing and troubleshooting a range of issues for the company's 150 clients, working with a diverse set of features including Live Chat, Chatbots, WhatsApp, and Facebook Messenger.


Responsibilities Include: 💻


👉 Troubleshooting and resolving 2nd Line issues within the company's SaaS platform.

👉 Providing exceptional customer service and communication.

👉 Utilizing your SaaS and SQL/database experience to solve complex problems.


Sound Interesting? If you are in a customer facing role and offering IT Support for SaaS applications feel free to drop an application and if you are relevant for the opportunity I will give you a call.


🚀 Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester) 🚀



  • Manchester Area, United Kingdom Answertree Full time

    Position: Customer Technical Support EngineerSector: AI-Driven Document Management TechnologyLocation: Manchester-based (Hybrid Remote)Salary: £25-35,000 plus BenefitsAt Answertree, we’re redefining the bid response software landscape with AI-powered solutions that streamline and enhance the proposal process. Our team comprises talented and driven...


  • Manchester Area, United Kingdom Answertree Full time

    Position: Customer Technical Support EngineerSector: AI-Driven Document Management TechnologyLocation: Manchester-based (Hybrid Remote)Salary: £25-35,000 plus BenefitsAt Answertree, we’re redefining the bid response software landscape with AI-powered solutions that streamline and enhance the proposal process. Our team comprises talented and driven...


  • Manchester, United Kingdom Burns Sheehan Full time

    Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester) Here at Burns Sheehan, we have exclusively partnered with a dynamic and exciting Start-Up / Scale-Up working within the Telecoms and Customer Engagement Platform sector who are looking for x3 Customer Support Engineers to join their ever-growing team. These roles have come about as...


  • Manchester, United Kingdom Burns Sheehan Full time €35,000

    Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester) Here at Burns Sheehan, we have exclusively partnered with a dynamic and exciting Start-Up / Scale-Up working within the Telecoms and Customer Engagement Platform sector who are looking for x3 Customer Support Engineers to join their ever-growing team. These roles have come about...


  • Manchester, United Kingdom Burns Sheehan Full time €35,000

    Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester) Here at Burns Sheehan, we have exclusively partnered with a dynamic and exciting Start-Up / Scale-Up working within the Telecoms and Customer Engagement Platform sector who are looking for x3 Customer Support Engineers to join their ever-growing team. These roles have come about...


  • Manchester, United Kingdom Burns Sheehan Full time

    Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester) Here at Burns Sheehan, we have exclusively partnered with a dynamic and exciting Start-Up / Scale-Up working within the Telecoms and Customer Engagement Platform sector who are looking for x3 Customer Support Engineers to join their ever-growing team. These roles have come about as...


  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom Hays Business Support Full time

    Your new company Hays is recruiting for a temporary Customer Support Administrator role. This job is a temporary position until further notice to assist with an administration project in a fully office-based setting. Your responsibilitiesYou will be responsible for providing full administrative support, handling customer inquiries and concerns related to...


  • Manchester, United Kingdom Unilock Ltd Full time

    ABOUT THE JOB We are looking for a Customer Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and...


  • Manchester, United Kingdom Unilock Ltd Full time

    ABOUT THE JOB We are looking for a Technical Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and...


  • Manchester, United Kingdom Answertree Full time

    Position: Customer Technical Support Engineer Sector: AI-Driven Document Management Technology Location: Manchester-based (Hybrid Remote) Salary: £25-35,000 plus Benefits At Answertree, we’re redefining the bid response software landscape with AI-powered solutions that streamline and enhance the proposal process. Our team comprises talented and...


  • Manchester, United Kingdom Answertree Full time

    Position: Customer Technical Support Engineer Sector: AI-Driven Document Management Technology Location: Manchester-based (Hybrid Remote) Salary: £25-35,000 plus Benefits At Answertree, we’re redefining the bid response software landscape with AI-powered solutions that streamline and enhance the proposal process. Our team comprises talented and driven...


  • Manchester, United Kingdom Answertree Full time

    Position: Customer Technical Support Engineer Sector: AI-Driven Document Management Technology Location: Manchester-based (Hybrid Remote) Salary: £25-35,000 plus Benefits At Answertree, we’re redefining the bid response software landscape with AI-powered solutions that streamline and enhance the proposal process. Our team comprises talented and driven...


  • Manchester, United Kingdom Answertree Full time

    Position: Customer Technical Support EngineerSector: AI-Driven Document Management TechnologyLocation: Manchester-based (Hybrid Remote)Salary: £25-35,000 plus BenefitsAt Answertree, we’re redefining the bid response software landscape with AI-powered solutions that streamline and enhance the proposal process. Our team comprises talented and driven...


  • Manchester Area, United Kingdom Dematic Full time

    Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000...


  • Manchester Area, United Kingdom Dematic Full time

    Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000...


  • Manchester Area, United Kingdom Oscar Full time

    Role: Field Service Engineer Location: Manchester Salary: £28-33k DOE + Benefits Package! Working Pattern: Field-Based (Manchester) / Office-Based Summary A brand new role has opened up for a Field Engineer to join a thriving MSP. The company are based in central Manchester, close to transport links and on-site parking. The company are experiencing...


  • Manchester Area, United Kingdom Oscar Full time

    Role: Field Service EngineerLocation: Manchester Salary: £28-33k DOE + Benefits Package!Working Pattern: Field-Based (Manchester) / Office-Based SummaryA brand new role has opened up for a Field Engineer to join a thriving MSP. The company are based in central Manchester, close to transport links and on-site parking.The company are experiencing fantastic...


  • Manchester Area, United Kingdom Oscar Full time

    Role: Field Service EngineerLocation: Manchester Salary: £28-33k DOE + Benefits Package!Working Pattern: Field-Based (Manchester) / Office-Based SummaryA brand new role has opened up for a Field Engineer to join a thriving MSP. The company are based in central Manchester, close to transport links and on-site parking.The company are experiencing fantastic...


  • Manchester, New Hampshire, United Kingdom Burns Sheehan Full time

    Customer Support Engineer OpportunityWe are seeking a highly skilled Customer Support Engineer to join our team at Burns Sheehan. As a key member of our support function, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:Diagnose and troubleshoot complex technical issues with our...