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Trainee Claims Handler

2 months ago

Bishops Stortford, United Kingdom RecruitAbility Ltd Full time
Job Title: Trainee Claims Handler
Salary: c. £23,000 + Annual bonus
Location: Bishop’s Stortford
Term: Permanent
Benefits: Hybrid working opportunities after successful completion of probationary period
 
Are you looking to kickstart a career in insurance? Our client is seeking a motivated and detail-oriented individual to join their claims department as a Trainee Claims Handler.
 
This role is an excellent entry-level opportunity for someone eager to learn and develop the skills necessary to excel in the insurance industry. The successful candidate will benefit from comprehensive training and ongoing support to ensure they can manage and process insurance claims efficiently.
 
Key Responsibilities:
Claims Processing: Assist in the initial intake and processing of claims, ensuring all necessary information is collected accurately and efficiently.
Customer Communication: Act as a point of contact for policyholders, providing updates on claim status, answering inquiries, and guiding them through the claims process.
Data Entry: Accurately input and update claims information into the system, ensuring all records are maintained in accordance with company policies and procedures.
Documentation: Assist in gathering and reviewing necessary documentation from claimants, witnesses, and third parties to support claim investigations.
Investigation Support: Support senior claims handlers in conducting investigations, including reviewing reports, assessing damages, and determining liability.
Training and Development: Participate in ongoing training programmes to develop a thorough understanding of insurance policies, claims procedures, and relevant legal regulations.
Team Collaboration: Work closely with other team members and departments to ensure claims are handled efficiently and in a timely manner.
Reporting: Assist in preparing regular reports on claim status, trends, and issues for management review. Qualifications:
Education: GCSEs in English and Maths are essential. Skills Required:
Strong attention to detail and organizational skills.
Excellent communication skills, both written and verbal.
Ability to manage multiple tasks and prioritise workload effectively.
Basic understanding of Microsoft Office Suite (Word, Excel, Outlook).
Willingness to learn and adapt to new challenges. Experience:
Previous experience in an office based  customer service or administrative role is essential. Key Competencies:
Customer Focus: Committed to providing a high level of service to policyholders.
Problem-Solving: Ability to think critically and make informed decisions based on available information.
Teamwork: Works well in a collaborative environment and contributes positively to team goals.
Integrity: Maintains confidentiality and handles sensitive information with discretion.
Adaptability: Demonstrates flexibility and openness to new methods, processes, and technologies. Why Apply?
Our client offers a supportive and dynamic environment where you can grow your career in the insurance industry. With a competitive salary, the opportunity for a discretionary bonus, and hybrid working options following a successful probation period, this role is perfect for someone looking to make their mark in the field.
If you are ready to take the first step in your insurance career, apply now to join a team where your contributions will be valued and your professional development supported.
 
The package for the role of Trainee Claims Handler
Salary: £21,000 to  £23,000 dependent upon experience + Bonus
Hours: Monday to Friday 9am to 5pm. This is a full-time office based role initially then once training is completed the role could be hybrid if required (up to 3 days remotely and 2 days in the office). If you are interested in this role, please apply on-line or call Lucy Fowler for more information.
 
This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency