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Technical Support Specialist I
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Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full timeAbout the RoleCouno ® IT Solutions is seeking a highly skilled Technical Support Specialist I to join our team. As a key member of our Service Desk, you will play a pivotal role in delivering exceptional IT support to our clients.Key ResponsibilitiesProvide advanced IT support with a strong emphasis on delivering a premium service, ensuring clients receive...
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Technical Support Specialist I
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Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full timeAbout the RoleCouno ® IT Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Service Desk, you will play a pivotal role in delivering exceptional IT support to our clients.Key ResponsibilitiesProvide advanced IT support with a strong emphasis on delivering a premium service, ensuring clients receive...
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Technical Support Specialist I
4 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full timeAbout the RoleCouno ® IT Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Service Desk, you will play a pivotal role in delivering exceptional IT support to our clients.Key ResponsibilitiesProvide advanced IT support with a strong emphasis on delivering a premium service, ensuring clients receive...
Junior IT Support Administrator
3 months ago
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Junior IT Support Administrator to join their team based in Southend.
To be considered for this role you must have strong presentation, communication administration and organisation skills with a keen eye for detail and advanced knowledge of Microsoft Office applications.
Responsibilities
Support
* 1st line IT support alongside a UK based team
* Desk setups, machine replacements, moves and changes
* Raising IT support tickets and ticket assignments
* Remote site support using industry standard tools
* Home worker remote support
* Local site support – Southend-on-Sea Travel to remote sites when required
Reporting
* Provide monthly/weekly reports using standard tools to the IT team
* Provide monthly internal Business reports where required
General
* Carry out IT project work as assigned.
* Work within the company vision and values
Accountabilities
* Support all users alongside the UK IT team and MSP’s.
* Southend site local IT support.
* Help maintain core system uptimes.
* Company asset administration.
* IT system and asset reports.
* Respond to support calls within current SLA’s.
Skills & Experienced required
* Organisational skills
* Attention to detail
* Excellent communication, verbal, written and presentation
* Self-motivated
* Ability to multitask
* Communicate with users at all levels
* Office 365 administration
** A DBS Enhanced Disclosure is required for all applicants