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Customer Service Administrator

2 months ago

Bordon, United Kingdom Sammons Recruitment Ltd Full time
Are you a people-person with a passion for supporting others? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we want to hear from you
Position: Customer Service Administrator
Location: Bordon, Hampshire
Salary: Circa £25,000pa + Benefits
As a Customer Service Administrator, you will be the first point of contact for customers, ensuring they receive a first class service.  You will be at the heart of the operation, playing a crucial role in managing enquiries, resolving issues, and maintaining high standards of customer care.
Your varied role will include:
Provide exceptional customer service via phone and email, answering queries and resolving issues with professionalism. 
Process customer orders, returns, and payments, ensuring accuracy and timeliness.
Maintain and update customer records, ensuring all information is correct and up to date.
Collaborate with internal teams to resolve customer concerns and ensure a seamless experience.
Take initiative in identifying areas for improvement to enhance the overall customer experience.
Accurate customer order entry. 
Filing of customer orders, dispatch notes and proof of deliveries
What you will bring:
A positive, can-do attitude with a passion for delivering excellent service.
Strong communication skills – both written and verbal.
Great attention to detail and the ability to manage multiple tasks at once.
Experience in a customer-facing role or administration. 
Proficiency in Microsoft Office systems is an advantage.Why this opportunity?
Be part of a dynamic and supportive team.
Opportunity to grow and develop your skills in a rewarding environment.
An inclusive workplace where your contributions are valuedReady to Take the Next Step?
If you’re looking for a role where you can make a real difference and be part of a company that values its people, we’d love to hear from you Apply today. 
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250 for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies