Customer Service Executive

4 months ago

Bordon, United Kingdom Asmodee UK Full time

**9 - 12 month Fixed Term Contract (Maternity Cover)**

Do you want to work in a dynamic sales team within a rapidly growing business?

Are you excited by the opportunity to handle customer calls and queries?

We have a fantastic opportunity for an enthusiastic individual to join our board games business in Bordon, Hampshire. The individual will work in a varied role being the first port of call for customer queries and support, maintaining accurate customer information and support the sales team to achieve their sales targets

**What does this role involve?**
- Providing professional customer service via inbound calls and the customer service inbox
- Logging call backs for Account Handlers
- Answering queries about company products and services
- Guiding customers through processes (Including New Accounts, Problem Logs and Spare Parts)
- Liaising with the relevant departments to diffuse, investigate and resolve customer issues/complaints
- Ensuring customer data is up to date and accurate (Including Account checks and challenges)
- Assisting the sales team with chase lists (For example, company updates and order cancellations)
- Creating and maintaining accurate process FAQs for the website

**What are we looking for?**

Ideally you will also be a team player with a positive outlook and have previous experience in a customer service environment.

**Why join Asmodee UK?**

We offer an opportunity to learn and develop in a growing company working with brilliant people and products. In addition to a competitive salary, you will receive a great benefits package including 24 days holiday + bank holidays (pro-rated for the length of the contract) and staff discount on all our products We offer some flexibility with hybrid working options available.

**Our Commitment**

Asmodee is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Our aim is to provide a working environment in which people feel comfortable and where everyone is treated with respect and dignity.

**Job Types**: Full-time, Temporary contract
Contract length: 9 months

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Bordon

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