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Customer Service Representative

2 months ago

Bordon, United Kingdom Venus Recruitment Ltd Full time
Are you detail-oriented with a passion for providing exceptional customer service? We’re looking for a dedicated Customer Service Representative to join the team In this role, you’ll be a vital part of the Customer Service Team, ensuring that customer orders are accurately entered, processed, and delivered on time, while handling customer inquiries efficiently from start to finish.What You’ll Do:
  • Accurately enter customer orders and review contracts to ensure all key elements are correct.
  • Create precise, professional quotations, including any additional charges.
  • Handle telephone orders and inquiries with efficiency and professionalism.
  • Collaborate with internal and external suppliers to ensure product availability.
  • Provide customers with technical information 
  • Coordinate with warehouse, production staff, and transport carriers to meet customer delivery expectations.
  • Maintain records of customer orders, dispatch notes, and proof of deliveries.
What We’re Looking For:
  • Excellent keyboard and PC skills.
  • Strong telephone communication skills with a professional and approachable manner.
  • Ability to work under pressure and manage changing priorities.
  • Previous experience in Customer Service or a similar environment is essential
  • Someone reasonably local with transport due to rural location
Challenges and Expectations:
  • Prioritise tasks to meet customer order and delivery deadlines.
  • Communicate effectively across different cultures and time zones.
  • Ensure customer satisfaction by meeting company service level agreements .
  • Adhere to company quality standards and procedures.
Why Join Us?
  • Play a key role in a dynamic team.
  • Make a real impact on customer satisfaction.
  • Work in a fast-paced, collaborative environment.
  • Great benefits
If you're passionate about delivering top-notch service and have the skills to thrive in a busy customer service environment, we'd love to hear from you