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Customer Service Representative

2 months ago

Bordon, Hampshire, United Kingdom Venus Recruitment Ltd Full time
{"title": "Customer Service Representative", "description": "Key Responsibilities

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for ensuring that customer orders are accurately entered, processed, and delivered on time. You will also handle customer inquiries efficiently from start to finish.

Key Tasks
  • Accurately enter customer orders and review contracts to ensure all key elements are correct.
  • Create precise, professional quotations, including any additional charges.
  • Handle telephone orders and inquiries with efficiency and professionalism.
  • Collaborate with internal and external suppliers to ensure product availability.
  • Provide customers with technical information.
  • Coordinate with warehouse, production staff, and transport carriers to meet customer delivery expectations.
  • Maintain records of customer orders, dispatch notes, and proof of deliveries.
Requirements

To be successful in this role, you will need:

  • Excellent keyboard and PC skills.
  • Strong telephone communication skills with a professional and approachable manner.
  • Ability to work under pressure and manage changing priorities.
  • Previous experience in Customer Service or a similar environment is essential.
  • Someone reasonably local with transport due to rural location.
Challenges and Expectations

In this role, you will be expected to:

  • Prioritise tasks to meet customer order and delivery deadlines.
  • Communicate effectively across different cultures and time zones.
  • Ensure customer satisfaction by meeting company service level agreements.
  • Adhere to company quality standards and procedures.
Why Work with Us?

We offer a dynamic and collaborative work environment, where you will have the opportunity to make a real impact on customer satisfaction. If you are passionate about delivering top-notch service and have the skills to thrive in a busy customer service environment, we would love to hear from you.", "lang_code": "en-US"}