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Assistant Reception Manager

2 months ago

London Area, United Kingdom Caprice Holdings Ltd. Full time

Job Title: Assistant Reception Manager

Restaurant: Balthazar

Location: Covent Garden

Hours: Full time


Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails.


We are currently seeking a dedicated and energetic Assistant Reception Manager to join our dynamic team. As an Assistant Reception Manager, you will play a crucial role in supporting the front-of-house operations, ensuring the smooth flow of guest services, and contributing to the overall excellence of our dining experience. If you have a passion for hospitality, a strong work ethic, and are committed to delivering top-notch service, we invite you to be a valuable part of the experience.


Key Responsibilities:

- Oversee the reception area, managing reservations and coordinating with the front-of-house team.

- Assist in ensuring a warm and welcoming atmosphere for guests from arrival to departure.

- Open Table and/or Seven Rooms experience.

- Handle guest inquiries, providing information about the restaurant and assisting with special requests.

- Work closely with the management team to organize and execute private events and functions.

- Collaborate with other staff members to maintain an efficient and harmonious working environment.

- Support the Reception Manager in daily administrative tasks.


Requirements:

- Previous experience in a receptionist or assistant manager role within the hospitality industry.

- Experience with either Open Table or Seven Rooms.

- Strong organizational and multitasking skills.

- Exceptional communication and interpersonal skills.

- Ability to work in a fast-paced environment and handle guest interactions with professionalism.

- Familiarity with reservation systems and basic administrative tasks.


Benefits:

- Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group

- Unrivalled opportunities for progression across the Group

- 28 days holiday, increasing with length of service up to 5 extra days

- Recommend a friend scheme with great bonuses per individual referral

- Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more

- Reward programmes, long service awards, and staff recognition and incentives


Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.


We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.