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Customer Service Administrator
2 months ago
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector; helping people following life-changing injuries and supporting the legal and insurance industry to care for clients.
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
THE PURPOSE OF THE ROLE
In this customer facing role, you will interact with our Associate Expert Witnesses, Case Managers and instructing parties (insurers, solicitors) to support the Reports team with the management and coordination of workflow. This will involve dealing with customer queries and chasers and working with the Associates to manage and complete their workload to timescale.
Ideal working hours for this role are 8am – 4pm, to start the days workload review.
WHAT YOU WILL BE DOING AS REPORTS CUSTOMER SERVICE ADMINISTRATOR
Managing and updating the Reports incoming work list.
Providing excellent customer service by taking and directing phone calls from customers (Associates and instructing parties).
Adding incoming work to the system each morning ready for Team Leader to begin allocation to the team.
Supporting in prioritising workload amongst the team to aid with all workflows.
Responding to emails and managing a wide variety of queries, sending on to appropriate teams across the company as needed.
Liaising with the rest of the team to ensure information communicated effectively, and all systems updated accurately with relevant information.
Support with keeping documentation across the team up to date, to include template change requests logging, training documentation, and rate reference sheets.
Prioritise workload amongst the team to aid with all workflow.
SKILLS AND EXPERIENCE REQUIRED
Excellent customer service skills.
Confident communicator via phone, e-mail, face to face.
Good administration skills.
Good organisational skills.
PERSONAL ATTRIBUTES
Curious to challenge the status quo.
Unified in working together for the same goals and vision.
Driven to achieve, succeed and progress.
Passionate about our customers, our business and personal performance.
In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.
We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
You can find out more about us on our website.
We look forward to hearing from you
REF-(Apply online only)
