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Spa Concierge

2 months ago

London, United Kingdom The Gainsborough Bath Spa Full time

The Gainsborough Bath Spa was originally built in the 1800s, the hotel occupies two Grade II Listed buildings with distinguished Georgian and Victorian façades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience.

The Role of a Spa Concierge

We are currently looking for a customer focused and engaging Spa Concierge who is hugely customer centric and takes pride in ensuring guests of the spa have an enjoyable and relaxing experience.

The role would include managing the guest's journey around the Spa and maintaining the ambience in the pool areas. You'll have an eye for helping our guests make the most of their experience in our thermal spa.

We're looking for a Spa Concierge who understands the value of excellent customer service and can provide a first-class service to all our guests. The ideal candidate will have a warm, welcoming, and friendly personality and exceptional standard of personal presentation.

Please note, this role includes daytime, evening, and weekend shifts.

Our Top Ten Benefits

  1. 28 days' holiday rising to 33 with length of service. (Including bank holidays)
  2. Recognition of positive contributions aligned with our company values
  3. Investment into your career with our Hospitality Apprentice programmes
  4. Investment into your learning and development with the Digital Learning and courses
  5. Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
  6. Interactive health and wellbeing platform
  7. Health Care cash plan benefits package
  8. Contributing to your future with the Pension scheme
  9. Complimentary passes to use the Thermae Bath Spa
  10. £500 referral fee if you recommend someone to work for us

YTL Hotels

The Gainsborough Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK.

Every day, our stars craft inspired experiences to accomplish our culture of service excellence.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

If you feel this unique opportunity is for you and you would love to join and be a part of the YTL team, please apply now.